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Senior Director, Business Effectiveness, Business Banking page is loaded

Apply locations Toronto, ON time type Full time posted on Posted Yesterday time left to apply End Date: May 9, 2025 (12 days left to apply) job requisition id 2510069

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of Business Banking team, you’ll work under the direction of the Associate Vice President, National Office, Business Banking, the Senior Director, Business Effectiveness is responsible for supporting the Business Banking National Office activities with direct accountability for the BB product experience team, the BB governance and controls function, the BB Sales & Service analytics function, the BB Digital Strategy group, all BB coordination activities with internal partners and stakeholders and supporting the AVP, National Office with all BB related matters, as assigned.

The role provides leadership in the planning, coordination, assessment, development and implementation of key internal initiatives in support of the business. This individual will act as the internal representative of the AVP and SVP and possess the highest level of integrity, with proven experience communicating across diverse audiences and is well equipped to provide counsel to senior executives. The role involves significant cross-functional responsibilities, including but not limited to coordination and collaboration with several internal stakeholders and external stakeholders.

You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

• Leadership – Expert coaching, relationship building and leadership skills comfortable leading effective teams in a cross-functional and development environment at a senior level of a financial services organization.
• Change & Innovation – Ability to act as a change agent for Business Banking through innovative and creative thinking, leading change required to optimize effectiveness and achieve stated objectives.
• Industry Expertise – Demonstrate credibility within selected industry verticals both internal and external to CIBC. Be knowledgeable of the industry and keep abreast of changes including potential impact to clients and our portfolio. Knowledgeable about competitor offerings in a variety of industry segments.
• Collaboration – Demonstrated ability to work collaboratively with external and internal stakeholders, Personal Banking, Imperial Service, Risk Management, Infrastructure teams and Commercial Banking to facilitate business growth and manage risk.
• Risk Management – Proven track record at managing risk in a growth environment, with subject matter expertise in constructing industry initiatives that maintain credit quality and adhere to risk appetite as established by the enterprise.
• Ability to work independently - often taking initiative to proactively address emerging issues and capitalize on key opportunities before receiving task-oriented instructions to do so.
• Ability to apply - thought leadership and complex concepts to effectively contribute to the continuous refinement of strategic objectives.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit .

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 23rd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Effectiveness, Business Processes, Critical Thinking, Customer Experience (CX), Customer Service, Leadership, Long Term Planning, Project Management, Relationship Management, Strategic Objectives