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Service Centre Leader: Customer Experience & Operations
Job summary
A provincial insurance corporation is seeking a Manager for their Service Centre in Winkler. The role requires oversight of service delivery across multiple units, ensuring exemplary customer service and staff performance. Responsibilities include managing escalated issues, optimizing resources, and leading continuous improvement initiatives. Candidates should possess a degree in business, relevant certifications, and substantial leadership experience. This position offers various health benefits, financial security options, and a commitment to diversity and inclusion.
Benefits
Qualifications
- Five years of progressively senior experience in service centre operations, with three years as a leader.
- Must obtain and maintain required security clearance, including criminal checks.
- Candidate must have a valid class 5 driver’s licence and access to a personal vehicle.
Responsibilities
- Manage customer service effectiveness and overall service delivery.
- Respond to escalated customer complaints and issues.
- Assist staff in resolving customer concerns.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.