Learning And Development jobs in United States

Job Summary

As part of our enterprise-wide initiative to implement an integrated fleet tracking, crew tracking, and airport turn management solution, we are seeking an Airports Subject Matter Expert (SME) to represent airport operations throughout the duration of the program.

Reporting into the Business Lead, this role will act as the primary liaison for all airport-related functional and procedural requirements, ensuring the new systems fully support the operational realities and turnaround processes across the station network.

The Airports SME is responsible for representing the full spectrum of airport operations during the design, build, and deployment of new operational systems. This includes ensuring alignment between frontline execution and the program’s vision for digital integration, efficiency, and network-wide coordination.

If you’re passionate about delivering clarity, control, and continuity across the day-of-operations landscape and want to shape the tools and systems that support this mission-critical function, we welcome your expression of interest.

Duties & Responsibilities

• Act as the functional lead for all airport-related activities within the scope of the project, including aircraft turnaround, gate management, station communications, and on-time performance processes.
• Collaborate with Process Owners, Business Lead, IT, SOC, Technical Operations, Crew Scheduling, Flight Operations, People & Culture, Finance, Airport Authorities, and third-party service providers to integrate airport operational requirements into solution design.
• Actively participate in the creation and validation of end-to-end digital workflows and standard operating procedures related to aircraft arrival/departure, ground handling, fueling, catering, boarding, and irregular operations recovery at the station level.
• Translate redesigned digital processes into technical configuration requirements for tools that enhance station visibility, coordination, and accountability.
• Participate in test cycles and training development; help ensure frontline station teams are prepared and supported through structured change management efforts.
• Lead gap analysis and risk-assessment workshops, focusing on digital-transformation impacts.
• Develop mitigation plans for technical, operational, and security risks associated with new digital workflows to ensure seamless integration and optimal performance.
• Collaborate with the Airports Operational Excellence team to Define and enforce process control frameworks, version-controlled documentation, and compliance checklists.
• Coordinate with the Airports Operational Excellence team to implement process improvements with minimal operational disruption.
  
• Provide insight into performance metrics, delay codes, station-level reporting, and other operational KPIs.
• Serve as the “voice of the customer,” ensuring that the passenger journey, airport user experience, and station-level needs are appropriately considered in all key system and process decisions.
• Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

• Teamwork: Working collaboratively with others to achieve organizational goals.

• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

• Minimum 5 years of experience in commercial airline airport operations, with hands-on involvement in turnaround management, station coordination, or ground operations.
• Proven ability to assess and translate frontline operational needs into functional requirements and business process improvements.
• Familiarity with both hub and outstation environments, with a strong understanding of diverse operational realities and constraints.
• Skilled in cross-functional collaboration, stakeholder influence, and navigating competing priorities in complex programs.
• Clear and confident communicator with the ability to represent the airport perspective in a cross-disciplinary team.
• Previous involvement in system transformation projects or operational readiness programs.
• Working knowledge of airport or departure control systems, A-CDM platforms, or gate assignment and planning tools.
• Understanding of airline-on-time performance metrics, root-cause delay analysis, and station-level reporting tools.
• Ability to craft or support training, communications, and engagement efforts targeted at airport operations teams.
• Passion for continuous improvement and delivering safe, reliable, and guest-friendly airport experiences.

Location

Toronto (Billy Bishop Toronto City Airport - YTZ) #LI-Hybrid

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline in the World Airline Star Rating. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.