Jobs in Windsor, United States

Join to apply for the Vice President of Professional Services role at Harris Computer

We are seeking a Vice President of Professional Services to oversee the delivery of Harris and NorthStar products to our customers. You will collaborate directly with the Executive Vice President and work with a motivated executive team to build an organization that achieves exceptional financial results and long-term organic growth.

What Your Impact Will Be

• Ensure performance against measurable goals for the professional services team, aligned with division growth and profitability targets. Regularly monitor, measure, and provide coaching to team members.
• Collaborate with peers to maximize overall business effectiveness.
• Innovate and evolve our implementation strategy to increase efficiency and flexibility, providing a consistent customer experience.
• Maintain proactive communication with customers, manage issues, and ensure contractual obligations are met to sustain high customer satisfaction.
• Secure additional contracts for services and products to enhance customer experience.
• Lead and develop a team of service professionals, fostering skills and capabilities aligned with business strategies.
• Create a positive work environment that promotes learning, sharing, and trust, with a recognition system that rewards exemplary behaviors.
• Develop operational plans, budgets, policies, and procedures to meet customer satisfaction and revenue goals.
• Present financial, project, and customer satisfaction reports to senior management.
• Perform other duties and projects as assigned.

What We Are Looking For

• 5+ years of leadership experience in Professional Services.
• 10+ years of experience managing a professional services organization.
• Experience managing teams of 20+ members, with a background in developing leaders.
• Proven experience managing distributed, remote teams.
• Experience with remote delivery models and cloud solutions.
• Previous ownership and management of a P&L.

What Would Make You Stand Out

• General management experience in a vertical market software company.
• Experience in the energy or utilities sector.

What We Can Offer

• Comprehensive Medical, Dental, and Vision coverage.
• Employee stock ownership and RRSP matching programs.
• Lifestyle rewards and flexible work options.

About Us

Harris Utilities has been providing software solutions exclusively to Electric, Water, and Gas Utilities for over 40 years.