Jobs in Vancouver, United States
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Transit Call Center Agent: Multi-Agency Support
Résumé du poste
A regional transportation agency is seeking an EZConnect Regional Call Center Agent to handle a high volume of customer inquiries regarding transit services. You'll use your expertise to assist customers via phone, email, and chat, while ensuring accurate documentation in our CRM system. Ideal candidates will have at least 2 years of call center experience and excellent communication skills. This position offers a supportive work environment focused on providing outstanding service.
Qualifications
- Demonstrate an ability to maintain a high level of quality customer service while responding effectively.
- Clear, concise, and persuasive communication.
- Ability to navigate online resources and troubleshoot.
Responsabilités
- Respond to high volume inquiries via phone, email and chat.
- Provide transportation information including scheduling and fares.
- Document customer interactions and maintain CRM records.
Connaissances
Formation
Outils
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.