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Remote Tech Support Engineer – Healthcare SaaS
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Remote Tech Support Engineer – Healthcare SaaS
Job summary
A leading healthcare technology solutions provider is seeking a Technical Support Specialist to serve as the primary technical expert for live customers. This remote-friendly role allows professionals to work from anywhere in Canada, focusing on technical troubleshooting and integration challenges. Candidates should have a degree in Computer Science and strong communication skills. The company offers comprehensive benefits and a collaborative team environment.
Benefits
Qualifications
- Proven experience in technical troubleshooting, especially with SaaS system integrations.
- Deep familiarity with analyzing logs and system configurations.
- Excellent verbal and written communication skills.
Responsibilities
- Serve as the primary technical expert for live customers.
- Diagnose and troubleshoot integration and product functionality challenges.
- Collaborate with Level 3 (L3) support to manage technical escalations.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.