Remote Tech Support Engineer – Healthcare SaaS

Andgo Systems; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading healthcare technology solutions provider is seeking a Technical Support Specialist to serve as the primary technical expert for live customers. This remote-friendly role allows professionals to work from anywhere in Canada, focusing on technical troubleshooting and integration challenges. Candidates should have a degree in Computer Science and strong communication skills. The company offers comprehensive benefits and a collaborative team environment.

Benefits

Comprehensive health and dental benefits

Professional development budget

Generous vacation policy

Qualifications

• Proven experience in technical troubleshooting, especially with SaaS system integrations.
• Deep familiarity with analyzing logs and system configurations.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the primary technical expert for live customers.
• Diagnose and troubleshoot integration and product functionality challenges.
• Collaborate with Level 3 (L3) support to manage technical escalations.

Skills

Technical troubleshooting

SaaS system integrations

Analyzing logs

Communication skills

Education

Bachelor's degree or diploma in Computer Science or related field

Tools

UKG Workforce Management Pro

Infor

Job description

A leading healthcare technology solutions provider is seeking a Technical Support Specialist to serve as the primary technical expert for live customers. This remote-friendly role allows professionals to work from anywhere in Canada, focusing on technical troubleshooting and integration challenges. Candidates should have a degree in Computer Science and strong communication skills. The company offers comprehensive benefits and a collaborative team environment.