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Job summary
A customer service company is seeking candidates for a remote position handling inbound calls and troubleshooting technical issues. The successful applicant should have excellent communication skills, a high school diploma, and be able to type swiftly. The role offers paid training, comprehensive benefits, and opportunities for career advancement in a fun and engaging environment.
Benefits
Qualifications
- Must be 18 years of age or older.
- Excellent organizational, written, and oral communication skills.
- Basic knowledge of Microsoft Office Suite and Windows operating system.
Responsibilities
- Handle inbound calls and troubleshoot basic technical issues for customers.
- Build strong relationships with customers while representing well-known brands.
- Utilize systems and technology for account management and issue resolution.
Skills
Education
Tools
Employer Industry: Customer Service and Business Process Outsourcing
- Paid training and flexible schedules to accommodate your lifestyle
- Comprehensive benefits including medical, dental, vision, and life insurance
- Opportunities for career advancement into roles such as Supervisor or Trainer
- Daily contests and prizes, including cash bonuses and electronics
- Remote work flexibility, allowing you to work from home
- Casual dress code and a fun, engaging work environment
- Handle inbound calls and troubleshoot basic technical issues for customers
- Build strong relationships with customers while representing well-known brands
- Utilize systems and technology for account management and issue resolution
- Recognize sales opportunities and apply sales skills to upgrade products
- Effectively escalate customer dissatisfaction to the managerial team
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system
- Experience in a customer service role or technical support environment
- Strong problem-solving and conflict resolution skills
- Ability to thrive in a fast-paced and changing environment
- High level of reliability and punctuality
- Experience with sales techniques or upselling products
#CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits #BPO
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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