Remote Call Center Representative (Nova Scotia)

MCI; Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer experience company is seeking customer service representatives to handle inquiries and troubleshoot issues. Candidates should have a high school diploma, excellent communication skills, and the ability to type accurately. This role offers hourly pay plus bonuses, flexible schedules, and comprehensive health benefits. The position can be performed remotely, creating opportunities for career growth in a dynamic environment.

Benefits

Paid Time Off

Comprehensive health benefits

Flexible schedules

Career advancement opportunities

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).

Responsibilities

• Handle inbound customer inquiries and troubleshoot basic technical issues.
• Resolve customer issues while ensuring a best-in-class customer experience.
• Utilize systems and technology for account management tasks.

Skills

Organizational skills

Written communication skills

Oral communication skills

Problem-solving skills

Conflict resolution skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

Overview

Employer Industry: Customer Experience and Business Process Outsourcing

Why consider this job opportunity:

• Hourly pay plus bonuses
• Paid Time Off and comprehensive health benefits (medical, dental, vision) after 90 days
• Flexible schedules and remote work-from-home options
• Opportunities for career advancement and professional growth
• Engaging work environment with daily contests and prizes
• Casual dress code and company-provided equipment

Responsibilities

• Handle inbound customer inquiries and troubleshoot basic technical issues
• Resolve customer issues while ensuring a best-in-class customer experience
• Utilize systems and technology for account management tasks
• Recognize sales opportunities and apply sales skills to upgrade services
• Escalate customer dissatisfaction appropriately to management

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite and Windows operating system

Preferred Qualifications

• Previous customer service or technical support experience
• Strong aptitude for conflict resolution and problem-solving
• Experience in a fast-paced work environment

#CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits #BPO

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