Jobs in Saint Bruno, Kanada

3 weeks ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Working Location: Remote but to work in PST hours

Job Description:

The SNOW (FSM) resource typically involves working with the ServiceNow platform to manage and optimize field service operations.

This includes:

1. Configuring the ServiceNow FSM module to align with business requirements, potentially including customizing workflows, rules, and interfaces.
2. Integrating FSM with other ServiceNow modules like ITSM, ITOM, as well as other systems as needed.
3. Developing custom scripts or applications to enhance FSM functionality or automate processes.
4. Providing support for the FSM application, troubleshooting issues, and assisting users with questions or problems.
5. Working with cross-functional teams, including business analysts, project managers, and field service personnel, to understand requirements and implement solutions.
6. Testing FSM configurations and scripts to ensure they function correctly and meet quality standards.
7. Documenting FSM configurations, scripts, and processes for future reference and maintenance.
8. Keeping up with the latest ServiceNow FSM releases, best practices, and industry trends.
9. Managing work orders and related tasks, resources, skills, assets, and locations.
10. Optimizing scheduling and dispatching of field service tasks and agents.
11. Empowering field agents with a mobile app for accessing work order information, instructions, parts locations, knowledge base articles, and safety checklists.
12. Facilitating collaboration between operations, field resources, and customers through mobile channels.

• Not Applicable

• Full-time

• Information Technology

• IT Services and IT Consulting

Referrals increase your chances of interviewing at HCLTech by 2x.

Get notified about new Software Engineer jobs in Vancouver, British Columbia, Canada.