Jobs in Peterborough, Canada

Employer Industry: Healthcare and Life Sciences

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Bilingual position requiring fluency in both French and English
- Contribute to improving patient outcomes and healthcare delivery
- Supportive and collaborative work environment
- Engage in continuous professional development and training opportunities

What to Expect (Job Responsibilities):
- Provide clinical support through telephone, email, and web-based communications to patients, pharmacists, and healthcare professionals
- Deliver counseling and adherence support to patients as per pharmaceutical manufacturer requirements
- Manage call queues and retrieve voice messages according to established policies
- Report adverse drug reactions within specified time frames
- Coordinate various patient services to ensure timely access to therapy

What is Required (Qualifications):
- University degree or equivalent active healthcare practitioner designation (e.g., nurse, pharmacist, pharmacy technician, social worker)
- Minimum of 1 year of relevant experience in pharmacy, patient assistance, nursing, or call centers
- Fluently bilingual in French and English
- Detailed knowledge of health insurance and pharmacy transactions
- Strong computer skills, particularly in Microsoft Office (Excel, Word, Outlook)

How to Stand Out (Preferred Qualifications):
- Experience in a patient assistance or drug reimbursement background
- Ability to work rotating shifts from 9 AM to 9 PM AST, Monday to Friday
- Strong interpersonal skills and ability to build rapport over the phone
- Willingness to seek opportunities for professional development and team improvement
- Capacity to multitask and adapt to changing support hours

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