Jobs in Ottawa, United States
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Remote Customer Experience Specialist (Weekend Shifts)
Job summary
A leading news comparison platform in Canada seeks a Customer Experience Specialist to provide exceptional support to users. The ideal candidate will have a minimum of 3 years in customer service, with a non-partisan approach to news. Exceptional communication skills and the ability to thrive in a remote environment are essential. You will engage directly with readers, troubleshoot issues, and document feedback. This part-time role requires weekend availability, offering a competitive hourly rate of $26-$30 CAD.
Benefits
Qualifications
- Minimum of 3+ years of experience in a customer support or service role.
- A non-partisan approach to news and current events.
- Ability to operate reliably in a 100% remote environment.
Responsibilities
- Directly communicate with customers to provide support.
- Respond to inquiries via multiple feedback channels.
- Document actionable feedback from customers.
- Troubleshoot technical issues for customers.
- Become an expert on all Ground News products.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.