Remote Customer Experience Specialist (Weekend Shifts)

Ground News; Kitchener; Remote; CAD 60,000 - 80,000; Part time

Job summary

A leading news comparison platform in Canada seeks a Customer Experience Specialist to provide exceptional support to users. The ideal candidate will have a minimum of 3 years in customer service, with a non-partisan approach to news. Exceptional communication skills and the ability to thrive in a remote environment are essential. You will engage directly with readers, troubleshoot issues, and document feedback. This part-time role requires weekend availability, offering a competitive hourly rate of $26-$30 CAD.

Benefits

Remote-first environment

Health & Wellness benefits

Professional development opportunities

Mission-driven team environment

Qualifications

• Minimum of 3+ years of experience in a customer support or service role.
• A non-partisan approach to news and current events.
• Ability to operate reliably in a 100% remote environment.

Responsibilities

• Directly communicate with customers to provide support.
• Respond to inquiries via multiple feedback channels.
• Document actionable feedback from customers.
• Troubleshoot technical issues for customers.
• Become an expert on all Ground News products.

Skills

Exceptional written communication skills

Interpersonal skills

Accountability

Organizational skills

Adaptability

Tools

Coda/Notion

Slack

Trello

Job description

A leading news comparison platform in Canada seeks a Customer Experience Specialist to provide exceptional support to users. The ideal candidate will have a minimum of 3 years in customer service, with a non-partisan approach to news. Exceptional communication skills and the ability to thrive in a remote environment are essential. You will engage directly with readers, troubleshoot issues, and document feedback. This part-time role requires weekend availability, offering a competitive hourly rate of $26-$30 CAD.