Remote Chief Customer Success & Growth Leader

Jonas Software - Canada; Canada; Remote; CAD 150,000 - 200,000; Full time

Job summary

A leading enterprise software provider in Canada is seeking a Chief Customer Officer to ensure world-class service for CORA Loyalty customers. The role involves developing strategies, managing customer success teams, and acting as the voice of the customer at the Executive Leadership Team. Candidates should possess at least 10 years of operational experience in Loyalty technology, with a strong focus on customer relationship management. This is a remote position with opportunities for global engagement.

Qualifications

• B.S. Degree; an MBA or other advanced degree is a plus.
• Deep experience in Loyalty is essential.
• Proven examples of account management and customer relationship management abilities are critical for an executive at this level.
• A service-oriented, delivery-focused professional with a passion for getting results.
• At least 10 years' operational experience in Loyalty technology and services is a plus.

Responsibilities

• Ensure world-class service for CORA Loyalty customers.
• Develop and execute tailored account-level strategies.
• Build, mentor, and scale customer success teams.
• Oversee support operations and ensure collaboration with Operations and R&D.
• Partner with product leaders to adapt offerings to regional requirements.
• Track and optimize customer-centric KPIs.
• Act as the voice of the customer within the Executive Leadership Team.
• Manage enterprise-level risks and negotiate complex agreements.
• Drive adoption of CRM platforms and loyalty technology.
• Authorize advancements in AI/ML analytics for customer insights.
• Serve as executive sponsor for strategic client relationships.
• Represent CORA Loyalty at client councils and industry events.

Job description

A leading enterprise software provider in Canada is seeking a Chief Customer Officer to ensure world-class service for CORA Loyalty customers. The role involves developing strategies, managing customer success teams, and acting as the voice of the customer at the Executive Leadership Team. Candidates should possess at least 10 years of operational experience in Loyalty technology, with a strong focus on customer relationship management. This is a remote position with opportunities for global engagement.