Jobs in Oakville, United Arab Emirates
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Bilingual Remote CSR - Healthcare Support & Growth
Job summary
A leading healthcare provider is seeking a Customer Service Representative to assist clients with healthcare benefits inquiries. This role offers the flexibility of remote work and requires bilingual communication skills in English and French. Candidates should have at least one year of experience in customer service and strong problem-solving abilities. The company offers a competitive salary and benefits package, along with opportunities for professional growth.
Benefits
Qualifications
- Minimum of 1 year of experience in a call center or customer service role.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and ability to work independently.
- Proficiency in MS Office (Word, Excel, Outlook).
- Bilingual in English and French.
Responsibilities
- Respond to inbound calls from various healthcare providers.
- Address inquiries regarding eligibility for healthcare benefits.
- Identify and assess callers' needs to provide appropriate resolutions.
- Offer accurate information in a prompt and professional manner.
- Collaborate with internal teams to enhance service delivery.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.