Jobs in Hamilton, United States

Title: Account Manager I

Location: Waterloo (preferred) or Toronto, ON

Contract Duration: 6 Months

Schedule: Monday–Friday, 9:00 AM–5:00 PM (37.5 hrs/week)

Work Model: Hybrid – 3 days onsite per week

We are looking for a dedicated and proactive Customer Success Manager to join our team and ensure our customers have a seamless and rewarding experience from the moment they onboard with us.

• Manage Onboarding Operations: Oversee the entire onboarding process for new clients, ensuring all necessary steps are completed efficiently and effectively.
• Conduct Training Sessions: Provide comprehensive training to new customers on how to use our products or services, including product demonstrations and addressing any questions they may have.
• Coordinate with Teams: Collaborate closely with sales, customer service, and product teams to ensure a seamless onboarding experience and resolve any issues that arise during the process.
• Track Onboarding Metrics: Monitor key performance indicators, such as time-to-value, feature adoption rates, and customer satisfaction ratings, to identify areas for improvement in the onboarding process.
• Gather Customer Feedback: Collect and analyze feedback from new customers to continuously enhance the onboarding experience and share insights with relevant teams.
• Customize Onboarding Strategies: Tailor the onboarding experience to meet the specific needs and goals of each customer, ensuring they feel valued and supported throughout the process.
• Conduct Regular Check‑ins: Schedule follow‑up communications with customers to address any ongoing questions or challenges they may face after the initial onboarding.

1. 2-4 years’ experience in a similar role, customer service, help desk, or project management.
2. Proficiency in MS Office Suite (Excel, Word, Outlook).
3. Tech‑savvy with experience using web‑based applications.

• Strong communication and interpersonal skills.
• Proven ability to collaborate across cross‑functional teams.
• Analytical mindset with experience tracking and interpreting key metrics.
• Proactive problem‑solving approach to customer support.
• Ability to manage multiple priorities effectively.
• Adaptability to meet diverse customer needs.

• Project management experience or certification.

Bachelor's degree

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Dexian will on request provide accommodation for disabilities to support your participation in all aspects of Recruitment, Assessment and selection process.

Note: Dexian Canada will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment and Assessment/Selection Processes.