Client Account Manager

Dexian; Southwestern Ontario; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A leading technology solutions provider is seeking an Account Manager I to ensure seamless customer onboarding and satisfaction. This hybrid role requires managing onboarding operations, providing training, and collaborating with cross-functional teams. The ideal candidate will have 2-4 years in customer service or project management and strong communication skills. Competitive compensation and benefits offered.

Qualifications

• 2-4 years’ experience in a similar role, customer service, help desk, or project management.
• Tech-savvy with experience using web-based applications.

Responsibilities

• Oversee the entire onboarding process for new clients.
• Provide comprehensive training to new customers.
• Collaborate with sales, customer service, and product teams.
• Monitor key performance indicators for onboarding.
• Collect and analyze customer feedback.
• Customize onboarding strategies to meet client needs.
• Schedule follow-up communications with customers.

Skills

Customer service experience

Communication skills

Analytical mindset

Problem-solving

Collaboration

Education

Bachelor's degree

Tools

MS Office Suite

Job description

Job Title and Location

Title: Account Manager I

Location: Waterloo (preferred) or Toronto, ON

Contract Details

Contract Duration: 6 Months

Schedule: Monday–Friday, 9:00 AM–5:00 PM (37.5 hrs/week)

Work Model: Hybrid – 3 days onsite per week

Description

We are looking for a dedicated and proactive Customer Success Manager to join our team and ensure our customers have a seamless and rewarding experience from the moment they onboard with us.

Key Responsibilities

• Manage Onboarding Operations: Oversee the entire onboarding process for new clients, ensuring all necessary steps are completed efficiently and effectively.
• Conduct Training Sessions: Provide comprehensive training to new customers on how to use our products or services, including product demonstrations and addressing any questions they may have.
• Coordinate with Teams: Collaborate closely with sales, customer service, and product teams to ensure a seamless onboarding experience and resolve any issues that arise during the process.
• Track Onboarding Metrics: Monitor key performance indicators, such as time-to-value, feature adoption rates, and customer satisfaction ratings, to identify areas for improvement in the onboarding process.
• Gather Customer Feedback: Collect and analyze feedback from new customers to continuously enhance the onboarding experience and share insights with relevant teams.
• Customize Onboarding Strategies: Tailor the onboarding experience to meet the specific needs and goals of each customer, ensuring they feel valued and supported throughout the process.
• Conduct Regular Check‑ins: Schedule follow‑up communications with customers to address any ongoing questions or challenges they may face after the initial onboarding.

Candidate Requirements / Must Have Skills

1. 2-4 years’ experience in a similar role, customer service, help desk, or project management.
2. Proficiency in MS Office Suite (Excel, Word, Outlook).
3. Tech‑savvy with experience using web‑based applications.

Soft Skills

• Strong communication and interpersonal skills.
• Proven ability to collaborate across cross‑functional teams.
• Analytical mindset with experience tracking and interpreting key metrics.
• Proactive problem‑solving approach to customer support.
• Ability to manage multiple priorities effectively.
• Adaptability to meet diverse customer needs.

Nice‑To‑Have Skills

• Project management experience or certification.

Education

Bachelor's degree

Equal Opportunity Statement

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Dexian will on request provide accommodation for disabilities to support your participation in all aspects of Recruitment, Assessment and selection process.

Note: Dexian Canada will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment and Assessment/Selection Processes.