Customer Support Advisor (CSA)

Northern Uniform Service; Northeastern Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A family-owned Ontario company is seeking a Customer Support Advisor to join their team. This full-time role offers a wage between $19.00 and $22.00 per hour, depending on skills and experience. The ideal candidate will have customer service experience and strong administrative skills, along with the ability to communicate effectively and work in a team environment. Group benefits and a supportive work culture are provided.

Benefits

Health and dental coverage

Pension plan

Free parking on site

Nearby public transit

Qualifications

• Experience with customer service and office administration.
• Superior skills using Microsoft Word, Excel, and digital document software (PDF).
• Superior communication skills, both spoken and written.
• Able to work well independently and within a team.
• Committed to confidentiality and professionalism.
• Committed to continual improvement of self and processes.

Responsibilities

• Support many facets of the Service team.
• Represent the company image by providing exemplary service when communicating.
• Deal with co-workers, management, customers to accomplish goals.

Skills

Customer service experience

Office administration

Microsoft Word

Microsoft Excel

Digital document software

Communication skills

Problem solving

Job description

Job Description

Customer Support Advisor (CSA) Here we grow again! Are you interested in being part of an essential business and industry? Are you interested in a growing organization where your administrative skills are used to support productive employees and a dynamic management team? We are looking for someone who thrives when faced with responsibility and a variety of demands; a resourceful person who can bring professionalism and energy to our company. If you are excited to imagine yourself in a role with this impact and opportunity, we want you to join our team! Our Company We are an independently, family owned, Ontario based Canadian company in the uniform and mat rental business, serving many different industries throughout much of the province. We are fortunate to have many long tenured employees who enjoy our supportive family environment and being appreciated for what they do. We choose to live by our values everyday :

• Keep your promises.
• Be fair.
• Tell the unvarnished truth.
• Respect each other.
• Do the right thing.

The Role

This is a full-time permanent position (35-40 hours / week), starting with a wage of $19.00 - $22.00 per hour, commensurate with skills and experience. We offer group benefits including health and dental coverage and a pension plan. The work environment includes modern office technology with free parking on site and public transit stops nearby to help simplify your travel to and from work. Your primary goal will be to support many facets of our Service team! You will be dealing with co-workers, management, customers, and others to accomplish your goals. You will represent our company image by providing exemplary service when communicating internally and externally.

You’re perfect for this role because you are :

• Detail Oriented
• An effective communicator
• Positive
• Problem solver
• Professional
• Organized

Qualifications & Experience

• Experience with customer service and office administration
• Superior skills using Microsoft Word, Excel, and digital document software (PDF)
• Superior communication skills, both spoken and written
• Able to work well independently and within a team
• Committed to confidentiality and professionalism
• Committed to continual improvement of self and processes

How to Apply

We aspire to hire the right person for our roles. As a result, our recruitment process has multiple progressive stages, including in-person interview and skills testing, among others. If you have the skills and professionalism to succeed with us, and are committed to the recruitment progression, please complete the first stage of our recruitment process by completing your application and submitting your resume to us online. We will not be accepting phone inquiries or applications by fax or in person for this position; online applications only. We look forward to hearing from you.