Field Service Technician - Kenora / Dryden, ON

Xerox; Northwestern Ontario; On-site; CAD 39,000 - 79,000; Full time

Job summary

A leading technology company in Northwestern Ontario is seeking a field service technician to provide excellent client service and manage device repairs. Candidates must possess electro-mechanical skills and demonstrate reliability. The position offers training and substantial growth opportunities within a collaborative culture. Competitive benefits including medical and paid time off are included.

Benefits

Full medical/dental/vision

Wellness credits

Company contribution to Health Savings Account

401k matching

Paid time off

Qualifications

• Must hold a U.S. visa for training travel.
• Experience in electro-mechanical roles, HVAC, or repair.
• Valid driver's license and insurance required.

Responsibilities

• Provide outstanding service to clients and ensure devices are functioning.
• Use skills to repair devices and learn through provided training.
• Achieve productivity goals, including call handling and response times.

Skills

Electro-mechanical experience

Time management

Reliable attendance

Troubleshooting electrical circuits

Job description

General Information

City Dryden, Fort Frances, Kenora State / Province Ontario Country Canada

Department TECHNICAL_SERVICE_ENGINEERING Date Wednesday, October 15, 2025 Working time Full-time Ref# 20035674 Job Level Individual Contributor Job Type Experienced Job Field TECHNICAL_SERVICE_ENGINEERING Seniority Level Entry Level Currency CAD - Canada - CA Annual Base Salary Minimum 39,180 Annual Base Salary Maximum 78,360

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and / or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees.

Description & Requirements

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client‑centric and digitally‑driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at.

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional field service technicians to delight our customers.

• Must hold a U.S. visa to be eligible for travel to the United States for training

Primary Responsibilities

• Provide outstanding service to our clients. It is imperative that our customers' devices are working correctly, and that they receive top‑notch service at all times.
• Use electro‑mechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in‑house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
• Achieve key productivity goals. This includes 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2‑4 hours, and keeping parts costs to a minimum.

Skills and Qualifications

• Electro‑mechanical experience including using a multi‑meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles as a Military or Veteran with electro‑mechanical experience, HVAC / Cable Internet technician, Electrician, Automotive Mechanic or Repair.
• Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
• Valid driver's license & appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.
• This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.

Here’s what success looks like in the first 60 days

• You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories.
• Comprehensive understanding of our company and customer service culture.
• Clear expectations in reference to call load, territory alignment and client satisfaction.
• Thorough knowledge base of the equipment and inventory needs to support your territory.
• Actively and correctly completing service calls independently.

Additional Benefits

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical / dental / vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
• Paid time off, plus holidays and personal days.

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