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Counter Order Picker
Job summary
A leading wholesale distributor of plumbing and HVAC products is seeking a motivated individual to provide exceptional customer service and manage order picking. You will act as the first point of contact for customers, ensuring their needs are met effectively. The ideal candidate has experience in sales or customer service and is familiar with the plumbing and HVAC industries. This position offers regular hours and a comprehensive benefits package.
Benefits
Qualifications
- Previous technical experience in sales or customer service in wholesale or distribution required.
- Order Picking and Forklift / Cherry Picker experience is preferred.
- Must have exceptional customer service and professional communication skills.
Responsibilities
- Pick orders from warehouse for customers at the counter.
- Offer prompt product knowledge and information to customers.
- Build positive relationships with customers and associates.
Skills
Tools
Description
- Regular business hours
- Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
- Career development and training opportunities
- Life insurance, disability and wellness program
- Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
- Paid vacation and sick time and day off on your birthday!
- Bonus programs that include annual performance and profit sharing
- Employee discounts on top brands of plumbing and HVAC / R products
- Education reimbursement for employees
- Employee referral program
- Safety shoe reimbursement
- Pick orders from warehouse for customers at the counter
- As the first point of contact you will be required to offer prompt product knowledge and information to customers in a professional manner
- Respond to customers in a timely manner in person, by phone or email
- Verify all items are available for the customer as ordered and scheduled
- Responsible for building positive relationships with customers and associates
- Take initiative to maintain stock of the counter area as needed
- Offer help and assistance in the warehouse if required
- Previous technical experience in sales or customer service in wholesale or distribution required
- Order Picking and Forklift / Cherry Picker experience is preferred
- Local market knowledge with HVAC and Plumbing will be an asset
- General computer skills including Microsoft Office required. Experience with AS400 an asset.
- Must have exceptional customer service and professional communication skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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