709
lavori presso Sysco in località Regno Unito
IT Support Helpdesk
Voglio ricevere notifiche sulle ultime opportunità lavorative presso Sysco.
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IT Support Helpdesk
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Descrizione del lavoro
The Desktop Support Specialist answers incoming calls, and uses a knowledge base tool along with their expertise to resolve tier 1 requests in a timely fashion. The Desktop Support Specialist escalates unresolved problems/issues/requests to the proper tier 2 support team. Troubleshooting basic end-user issues on various software applications, hardware, network, and telecommunications systems and providing basic desktop support.
Essential Duties and Responsibilities:
Information Technology
Information Technology
- The primary responsibilities are user support and customer service. Being present and available to clients requiring technical assistance.
- Respond to questions from all emails and callers.
- Become familiar with each client and their respective applications.
- Learn fundamental operations of commonly used software, hardware, and other equipment.
- Become familiar with helpdesk policies and services.
- Become familiar with the Systems, Network, Core Applications, and each team in the IT Department.
- Maintain server room equipment and environment.
- Manage assets using asset management software.
- Conduct quarterly asset counts with IT and Finance teams to ensure corporate compliance.
- IP Mask: Configurations of IP sub mass of A, B, and C classifications.
- Manage purchasing of consumables needed for the office.
- Data Classification: Handling restricted information with the appropriate personnel without compromising confidentiality.
- Other duties as assigned by the Senior Network Manager.
Requirements:
Education:
- College Diploma minimum.
- Relevant IT certifications are an asset.
Knowledge:
- Ability to utilize the applications for Microsoft Office for support, reporting, and documentation.
- Excellent oral and written communication skills; ability to provide technical support in person and over the phone.
- Interpersonal skills and ability to work with others; professional demeanor, friendly presence, and helpful attitude.
- Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it; ability to think around problems and come up with creative solutions is helpful.
- Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
- Ability to work with or without direct supervision.
- Some experience with the physical installation of servers and network equipment would be an asset.
Experience:
3+ Years of related experience preferred.
Experience with the following is an asset:
- Windows 10/11, and Linux (Centos/Ubuntu).
- Virtualization software: VMware Deployment, Setup, Troubleshooting, Management, VMware.
- Clustering, Shared Storage and Vcenter (ESXi6.7 to 7.x) and VSphere (6.7 to 7.x).
- Active Directory (experience with migration to new forest would be a benefit).
- WSUS update management.
- Articulate knowledge articles and SOPs (multilevel training documents for users and technicians).
- Physical Installation and Decommissioning of Network, Server, and Desktop components.
- Web Filtering Technology (SSL Decryption).
- VOIP Phone system (VOIP Systems / Cisco).
- Remote Support for remote offices and employees.
- Video conference setup and support (Crestron / Polycom / Cisco).
- Auditing, documenting, and applying the latest OS security practices.
- Work with HR for employee status information.
- IP management & Network Access Control.
- Batch and Powershell scripting.
- MS Sharepoint.
- Active Directory Domain Federation (ADFS).
- Monitoring system and users. User account management.
- Asset Management using an internal system.
- Strong understanding of Internet Protocol, including subnetting, port management.
- PC Image creation/deployment (SCCM).
- Understanding of network routing between intranet and external networks segregated by network firewalls and security devices.
- Support and Management of Proprietary Systems, Applications and Equipment.
- Support and Management of Mobile Devices.
Job Type: Full-time
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.
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