MSP Service Technician (Cloud & Server Specialist – Lead Role)

About the Role:

We are looking for a well-rounded MSP Service Technician with expertise in cloud services, server management, networking, and security. This role requires a strong technical leader who can collaborate with the team to develop solutions, troubleshoot complex issues, and manage multiple environments efficiently.

Key Responsibilities:

1. Work closely with the team to design and implement IT solutions for clients.
2. Provide end-to-end support for cloud-based and on-prem server environments.
3. Deploy, configure, and troubleshoot Azure, AWS, and Office 365 solutions.
4. Manage virtualization (VMware, Hyper-V), networking, and firewall security components.
5. Implement, manage, and monitor firewalls, IDS/IPS, VPNs, and endpoint security solutions.
6. Server Management, Desktop Management, Mobile Device Management.
7. Onboarding and Termination of Users, Resolving Performance Issues.
8. Assess security risks, apply best practices, and ensure compliance with cybersecurity standards.
9. Lead technical projects, ensuring efficiency, security, and scalability.
10. Mentor junior technicians and contribute to process improvements.
11. Communicate with clients, understand their needs, and provide proactive IT security and infrastructure solutions.
12. Travel to client sites when needed; a valid driver’s license is required.

Requirements:

1. 5+ years of experience in an MSP or IT services environment.
2. Strong expertise in Windows Server, Active Directory, (Linux Bonus).
3. Experience with cloud platforms (Azure, AWS, Google Cloud).
4. Advanced knowledge of firewall security, VPNs, VLANs, IDS/IPS, and endpoint protection.
5. Hands-on experience with firewall brands such as Fortinet, Palo Alto, Cisco, or Sophos.
6. Networking skills (routing, switching, SD-WAN, DNS, DHCP).
7. Ability to work collaboratively with the team and lead technical discussions.
8. Serve as a Business Partner for solving issues related to computers, laptops, and servers.
9. Strong troubleshooting, documentation, and multitasking abilities.
10. Fluent in English (written and verbal) for client communication and documentation.
11. Valid driver’s license and ability to travel to client locations as needed.
12. Leadership or team lead experience is a plus.
13. Relevant certifications (Azure, AWS, Microsoft, Cisco, Fortinet, Palo Alto) are a bonus.

Why Join Us?

1. Work in a team-oriented MSP environment.
2. Collaborate on solutions and lead security initiatives that make an impact.