Network Voice Admin

Wipro Technologies; Mississauga; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is on the lookout for a highly skilled Cisco Network Voice Admin - L3 to enhance their team. This role involves managing and troubleshooting Cisco Unified Communications systems, VoIP environments, and collaboration solutions such as Cisco Webex and Microsoft Teams. With a focus on delivering high-quality solutions, the ideal candidate will leverage their extensive experience in Cisco technologies and data networking concepts. Join a forward-thinking company that values innovation and continuous learning, and be part of a dynamic team dedicated to solving complex voice and collaboration challenges.

Qualifications

• 10+ years of experience in network voice administration focusing on Cisco technologies.
• In-depth knowledge of Cisco Unified Communications and VoIP systems.

Responsibilities

• Manage and troubleshoot Cisco Unified Communications systems and VoIP environments.
• Develop and maintain documentation for all network and collaboration systems.

Skills

Cisco Unified Communications

VoIP

Troubleshooting

Analytical Skills

Communication Skills

Customer Focus

Education

Relevant Cisco certifications (e.g., CCNP Collaboration or CCIE Collaboration)

Tools

Cisco CUCM

Cisco Unity

Cisco UCCX

Verint call recorder

Avaya VoIP

Job description

Requisition ID: 48269

Country/Region: CA

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Position Summary:

We are seeking a highly skilled and experienced Cisco Network Voice Admin - L3 to join our team. The ideal candidate will be responsible for managing, designing, and troubleshooting Cisco Unified Communications systems, VoIP environments, and collaboration solutions like Cisco Webex and Microsoft Teams. This role requires extensive experience with Cisco CUCM, Unity, UCCX, Verint call recorder integration, and Avaya VoIP, along with a strong understanding of data networking.

Key Responsibilities:

• Manage, design, configure, and troubleshoot Cisco Unified Communications systems, including CUCM, Cisco Unity, and Cisco UCCX.
• Integrate, manage, and troubleshoot Verint call recording systems.
• Work within Avaya VoIP environments, performing design and troubleshooting as needed.
• Understand network data routing and switching to support voice and collaboration solutions.
• Develop and maintain documentation for all network, voice, and collaboration systems.
• Proactively identify, diagnose, and resolve complex voice and collaboration issues.
• Strong understanding of physical datacenter connectivity, including setup, maintenance, and troubleshooting of network voice infrastructure.

Qualifications and Requirements:

• 10+ years of experience in network voice administration with a focus on Cisco technologies.
• In-depth knowledge of Cisco Unified Communications, including CUCM, Unity, and UCCX.
• Experience with Verint call recorder integration and troubleshooting.
• Strong understanding of Avaya VoIP systems.
• Extensive knowledge of data networking concepts, particularly routing and switching.
• Demonstrated hands-on expertise with Cisco VoIP products.
• Proven troubleshooting skills with an ability to think analytically and work independently.
• Solution-oriented mindset with a proactive approach to problem-solving.
• Excellent communication skills for effective collaboration across teams and departments.
• Relevant Cisco certifications (e.g., CCNP Collaboration or CCIE Collaboration) preferred.
• Strong organizational skills and attention to detail.
• Ability to work well under pressure and handle multiple projects simultaneously.
• Customer-focused, with a commitment to delivering high-quality solutions.
• Continuous learning mindset to stay updated with evolving technologies and industry best practices.