It Support jobs in United Arab Emirates

Role Overview

ELEVATION PICTURES is a leading Canadian distributor and producer of independent feature films. We are seeking a proactive and detail-oriented HR & Operations Manager to lead people operations, facilities, IT coordination, and internal systems. This role is critical to supporting our growing team and scaling the foundational processes that keep our company running effectively. You’ll also play a strategic role in developing and implementing our HR strategy, Learning & Development strategy, and building out our internal knowledge-sharing infrastructure.

This position is ideal for someone who is entrepreneurial with excellent interpersonal and organizational skills. It suits self-starters who thrive on fostering operational excellence, cross-functional collaboration, and shaping a high-performing, creative company culture.

Key Responsibilities

Human Resources & People Operations (60%)

• Manage all day-to-day HR functions including onboarding/offboarding, payroll administration (via Rise), benefits administration, vacation tracking, and HRIS management
• Serve as the primary HR contact for employee relations, workplace policies, and issue resolution
• Own and refine our performance management and feedback cycles, including implementation and tracking of goals and reviews
• Support recruitment processes in collaboration with hiring managers
• Collaborate with external consultants, as needed, to develop and execute People & Culture strategy
• Draft and maintain internal SOPs and internal company policies for all HR and operations functions to ensure consistency and transparency
• Ensure compliance with Ontario and Canadian employment laws and internal policies
• Oversee benefits programs and liaise with external benefits consultants, including health/dental plans and RRSP matching
• Collaborate with Finance and Leadership on compensation review processes, role leveling, and talent mapping

Office & Facilities Management (20%)

• Organize team offsites, social events, and in-office culture initiatives
• Ensure the office runs smoothly—coordinate with building management, manage office supplies, and maintain a productive work environment
• Act as lead contact for all facilities and operational vendors (e.g., cleaning, catering, supplies, courier services, security, building management)
• Evaluate vendor performance, negotiate contracts, and ensure service agreement conditions are met (cell phone providers, internet providers, etc.)
• Manage procurement of office equipment, furniture, and tech hardware; maintain documentation and approval workflows
• Lead planning for office moves, expansions, or space optimization initiatives

Internal Knowledge / Learning & Development (10%)

• Facilitate internal knowledge sharing between teams through structured sessions, documentation, and asynchronous learning
• Build and manage a centralized Notion wiki to house shared resources including SOPs, company policies, onboarding guides, etc.
• Lead the implementation of a company-wide Learning & Development plan, including workshops, mentorship programs, and external training
• Work cross-functionally to identify skill gaps and development opportunities for all departments

IT & Systems Coordination (10%)

• Manage onboarding/offboarding of hardware and systems (Gmail, Slack, Notion, Zoom, Google Calendar)
• Oversee relationships with external IT support partners, ensuring responsiveness and basic cybersecurity standards
• Track hardware and software inventory and access rights

Requirements

Qualifications

• 4+ years of HR and/or operations experience in a growing organization, ideally in the creative, tech, or media industries
• Excellent interpersonal and organizational skills with a high level of discretion
• Proven experience implementing HR systems, building SOPs, and scaling people operations
• Familiarity with HRIS (Rise, Rippling, etc.), Notion, Slack, Gmail, and Google Calendar
• Track record of building or supporting Learning & Development programs
• Knowledge of Ontario/Canadian employment law and HR best practices
• CHRP, CHRL, or other HR certifications are considered assets

Benefits

• Extended Healthcare Plan (Medical, Dential & Vision)
• Healthcare Spending Account
• Group Life - Ad&D - Critical Illness
• Access to film screenings during Tiff
• Office closure during Christmas holiday incremental to vacation days
• Hybrid work model in office 3 days a week (Mon/Tues/Wed)
• Salary range of $70 - 80k