IT Summer Assistant

Alpine Club of Canada; Canmore; On-site; CAD 30,000 - 60,000; Full time

Job summary

The Alpine Club of Canada is seeking an IT Support role under the Canada Summer Jobs program. The successful candidate will support IT system implementations, assist in cleanup projects, and work closely with the IT Manager. Strong problem-solving skills and a collaborative mindset are essential. This is an excellent opportunity for young professionals looking to gain hands-on experience in IT.

Qualifications

• Experience transitioning to a cloud-first environment.
• Familiarity with ERP and CRM platforms.
• Background in IT service delivery or project management.

Responsibilities

• Support IT implementation of new systems.
• Assist with Microsoft 365 cleanup.
• Document problems and solutions for user support.

Skills

Problem-solving

Decision-making

Communication

Technical support

Job description

The ACC is a not-for-profit organization established in 1906 that has grown to include 33 backcountry huts and 25 volunteer-run sections across Canada. We organize seasonal programs such as our annual General Mountaineering Camp, Shadow Lake Lodge, and our hostel in Canmore. We have a rich history in Canadian Mountaineering and a dynamic team at the office managing our diverse portfolios.

The Alpine Club of Canada is an inclusive and equal opportunity employer. All applicants will be considered for employment without regard to age, colour, race, gender, ancestry, ethnic origin, disability, or sexual orientation. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [e-mail].

Prior to receiving an offer of employment, the successful candidate will be required to submit copies of all required certifications and documentation, including a criminal records check. The Alpine Club of Canada appreciates the interest and effort of all applicants. Only those selected for interviews will be contacted.

About the role

• This role is covered under our Approved Canada Summer Jobs program.
• To apply, you must:
• Be aged between 15 and 30 years old on the start date;
• Have a valid Social Insurance Number (SIN);
• Be a Canadian citizen, a permanent resident, or have refugee status in Canada.

What you'll do

• Support IT implementation of new systems.
• Assist with the cleanup of Microsoft 365.
• Communicate with users experiencing difficulties to determine and document problems.
• Maintain a problems and solutions log for technical support.
• Work alongside the IT Manager to evaluate and reduce costs and redundancies, fostering a collaborative mindset with integrity, focus, and a strong work ethic.
• Experience with system integration, consulting user guides, technical manuals, and implementing solutions.
• Database management experience, such as SGL or similar.
• Strong background in IT service delivery, project management, or consulting services.
• Ability to analyze and develop recommendations to address challenges.
• Demonstrated problem-solving, decision-making skills, and a solutions-focused mindset.

Qualifications

• Experience transitioning from on-premises technology to a cloud-first environment.
• Experience with ERP platforms.
• Experience with leading CRM platforms.
• Exposure to digital experience platforms.