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Member Experience Architect & Journey Lead
Resumo da oferta
A health benefits organization in Toronto is seeking a Member Experience Manager to enhance member satisfaction through data-driven strategies and personalized care. Candidates should have 6-8 years of experience in customer experience, strong journey mapping skills, and proficiency with experience tools like Qualtrics. This role offers opportunities for impactful engagement and collaboration across teams, contributing to the organization’s mission of better health for all Canadians.
Serviços
Qualificações
- 6-8 years of experience in member or customer experience, ideally in healthcare or insurance.
- Strong skills in journey mapping, experience design, and measurement.
- Adaptability and ownership in fast-paced environments.
Responsabilidades
- Develop member experience strategies to drive engagement and satisfaction.
- Own and maintain end-to-end member journey maps.
- Use data to uncover and prioritize experience improvements.
- Lead voice of customer initiatives and synthesize insights.
Conhecimentos
Ferramentas
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.