Platform Solutions Architect — AI & Workflow Expert

ServiceNow; Toronto; Hybrid; CAD 100,000 - 150,000; Full time

Job summary

A leading technology firm in Toronto is seeking an experienced Solution Architect to drive customer success via the ServiceNow platform. You will consult on implementing solutions, support pre-sales, and provide architectural guidance to clients. The ideal candidate has extensive experience in complex technologies, a customer-centric approach, and proven consultation skills. Join us in making the world of work better for everyone.

Benefits

Flexible work environment

Professional development opportunities

Qualifications

• At least 8 years of consultation experience in complex technologies.
• Experience implementing ServiceNow Workflow Solutions.
• Ability to interact with technical and non-technical customers.

Responsibilities

• Support pre-sales activities and lead solution scoping discussions.
• Design solutions using Workflow’s Solutions for customer use cases.
• Promote continuous improvement in practices and procedures.

Skills

Consultation experience

Configuration knowledge

Customer-centric mentality

Understanding of AI Models

Strong communication skills

Education

ServiceNow Certifications (e.g., Certified System Administrator)

ITILv4 or similar

Tools

PaaS and Low Code platforms

ServiceNow Platform

Job description

A leading technology firm in Toronto is seeking an experienced Solution Architect to drive customer success via the ServiceNow platform. You will consult on implementing solutions, support pre-sales, and provide architectural guidance to clients. The ideal candidate has extensive experience in complex technologies, a customer-centric approach, and proven consultation skills. Join us in making the world of work better for everyone.