Workspace Moves & Facilities Manager

Cushman & Wakefield; Markham; On-site; CAD 97,000 - 114,000; Full time

Job summary

Cushman & Wakefield in Markham, Ontario is seeking a MAC Manager to lead moves, adds, and changes across assigned sites. You will supervise MAC Site Supervisors, Coordinators, and onsite vendors, aligning projects with client standards and budgets while ensuring safety and minimal business disruption.

Responsibilities include managing work orders in Archibus and FAMIS 360, coordinating furniture moves, reviewing invoices, and onboarding staff.

Qualifications

• Associate degree or equivalent combination of education, training and experience in project or technology coordination preferred with strong knowledge of move process and furniture systems or facility management experience.
• Zero to Four years’ experience in a corporate real estate environment.
• Proficiency in MS Office Suite software applications
• Excellent customer service and interpersonal relationship skills
• Able to build strong relationships with internal and external partners to deliver effective services.
• Strong oral, written and presentation skills.
• Assumes ownership of requests in order to ensure successful completion.
• Strong attention to detail and quality with ability to handle concurrent projects with minimal supervision and direction
• Familiarity with IFM or similar work order software is a plus

Responsibilities

• Lead day-to-day MAC service delivery across assigned sites, establishing priorities, schedules, and resource requirements for routine requests and project work.
• Provides operational and procedural support to ensure work orders are executed in accordance with established departmental, building, and clients means, methods, and procedures
• Resolve competing priorities and elevate resource gaps that may affect service commitments or project delivery.
• Manages work orders/requests received in Archibus and FAMIS 360.
• Establish onboarding, training, and cross coverage practices that support consistent execution and adherence to client standards.
• Issues work orders for approved projects to contractors, supervises furniture and related equipment moves, and verifies invoices for payment.
• Approve or decline individual relocation requests by consulting with Occupancy Planners as determined by client policy.
• Collaborate with Occupancy team to ensure all relocation guidelines are met
• Collaborate with the Furniture Vendors and Client Ergonomics to ensure that furniture guidelines and client needs are met.
• Coordinate with Client for small group moves from inception to completion
• Provide relocation instructions to clients and act as a single point of contact for all relocation questions including post move support
• Provide oversight of Workplace Standards and ensure adherence.
• Support reporting and analysis of MAC activities and expenditures
• Supports the maintenance of the Archibus database system housing property floor plans, space configurations, furniture, layouts, etc.
• Maintain inventory records and update asset tracking systems
• Assist with other facilities-related tasks as needed

Skills

Customer service

Interpersonal skills

Communication

Attention to detail

Project coordination

Education

Associate degree

Tools

MS Office Suite

IFM software

Job description

Cushman & Wakefield in Markham, Ontario is seeking a MAC Manager to lead moves, adds, and changes across assigned sites. You will supervise MAC Site Supervisors, Coordinators, and onsite vendors, aligning projects with client standards and budgets while ensuring safety and minimal business disruption.

Responsibilities include managing work orders in Archibus and FAMIS 360, coordinating furniture moves, reviewing invoices, and onboarding staff.