Senior Facilities Manager

Cushman & Wakefield; Toronto; On-site; CAD 123,000 - 145,000; Full time

Job summary

Cushman & Wakefield is seeking a Senior Facilities Manager in Toronto to oversee a regional portfolio and lead a Facilities Manager team across multiple facilities. You will drive client relationships, manage budgets, KPIs and SLAs, ensure safety and quality programs, coordinate vendors and staff, and optimize operations for high-rise and campus environments.

The role emphasizes financial stewardship, reporting, and continuous improvement, with compensation guidance aligned to market rates and

Qualifications

• Bachelor’s degree required in facilities management, corporate real estate, project management or business administration.
• Minimum 8–10 years of facility management experience with progressive responsibilities.
• Experience in hard services (R&M), engineering, and building operations; knowledge of HR processes.

Responsibilities

• Oversee day-to-day operations of multiple facilities within a regional portfolio.
• Lead facilities management staff, hire, train and conduct performance evaluations.
• Manage service contracts, budgets, and financial reporting (monthly/quarterly).
• Coordinate capital budgets and five-year maintenance plans.
• Ensure safety, compliance, and insurance requirements are met across sites.
• Provide client liaison, drive KPI/SLA performance, and vendor management.

Skills

Communication Proficiency

Technical Proficiency

Problem Solving/Analysis

Leadership

Relationship Management

Team Orientation

Vendor Management

Multi-Tasking

Attention to Detail

Prompt Responses

Education

Bachelor’s degree in Facilities Management, Corporate Real Estate, Project Management or Business Administration

Tools

CMMS/Work Order Management

Job description

Job Title

Senior Facilities Manager

Job Description Summary

This position has managerial oversight of multiple facilities within a regional portfolio of client facilities and has at least one Facilities Manager and/or Assistant Facilities Manager reporting into it. The role will be the client-facing point of contact and business driver for the assigned region (KPIs, SLAs, financials, staffing).

Job Description

POSITION SUMMARY

This position has managerial oversight of multiple facilities within a regional portfolio of client facilities and has at least one Facilities Manager and/or Assistant Facilities Manager reporting into it. The Senior Facilities Manager has the overall responsibility for creating and overseeing the implementation of policies, procedures and programs that will assure well-managed, well-maintained buildings and facilities, placing maximum emphasis on leading a staff in the positive response to the concerns and needs of the assigned sites, environmental health and safety, and quality programs, in coordination and conjunction with the goals and objectives to the mutual benefit of the client and the properties in accordance with contract scope, KPIs, and Service Level Agreements (SLA’s). The position is the primary liaison with the client and leads staff in the coordination of services and activities, financials, vendors and manpower required for current and future needs of the building and operations. The Senior Facilities Manager also has responsibility for the overall financial, SLA, and KPI performance of the business plan within the respective portfolio.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Oversee day-to-day operations of facilities, high rise or campus ensuring that all services are effectively delivered and facility needs are met including repairs and maintenance, life-safety, engineering and general maintenance. Ensure that staff implements and provides these services in a manner consistent with C&W policies, contract scope, and client directives
• Prepare, oversee, and deliver the weekly, monthly, quarterly, and annual financial deliverables by site- and regional-levels
• Manage service contracts cost effectively. Responsible for all aspects of service delivery pursuant to these contracts, responsible for periodic and ongoing performance and financial review, conducting RFP’s, and assuring payments and invoicing match contract pricing. Initiate audit & control systems to ensure statutory, policy and contractual commitments are met
• Lead the facility management team in the supervision of maintenance programs relating to the interior and exterior conditions and appearance and operation of the facilities
• Ensure that facility management staff consistently provides positive and prompt response to requests from the client and building tenants/occupants
• Ensure facility management staff implements ongoing contract review programs to constantly assess client, tenant and occupant needs and to assure problems are being solved promptly and to the mutual benefit of the tenant, owner and the properties
• Prepare and deliver consolidated reporting and reviews of all budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facility(s) or complex
• Develop, prepare and explain the annual facility budget, quarterly forecasts, and business plans
• Assist in development of capital budgets for the property. This includes contributions towards a five- year plan of maintenance, facility improvement and cost reduction initiatives
• Coordinate the collection, analysis and reporting by the facility management team of statistical data and analysis to provide accurate and current assessment of facility management objectives, work order productivity, cost savings and improvements. Review work order metrics and system to identify service gaps and recurring issues and provide corrective actions
• Approve all positions and direct the hiring, training and motivational activities of the facility management staff. Responsible for effective and proactive employee relations with all site staff. Conduct and approve all performance evaluations of facility management staff
• Manage and drive customer focus within all areas of operational activities and ensure that effective relationships are maintained with key client contacts
• Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals
• Ensure that facility management staff require all tenants and vendors comply with insurance requirements and coordinate all claims as required

KEY COMPETENCIES

• Communication Proficiency (oral and written)
• Technical Proficiency
• Problem Solving/Analysis (thinking outside the box)
• Customer Focus
• Financial Management
• Leadership
• Relationship Management
• Team Orientation
• Vendor Management
• Multi-Tasking
• Attention to Detail
• Prompt Responses

IMPORTANT EDUCATION

• Bachelors degree in Facilities Management, Corporate Real Estate, Project Management or Business Administration required

IMPORTANT EXPERIENCE

• Minimum of 8-10 years of facility management experience with at least 3 years at the level of Facility Manager and 2 years at the level of Sr. Facility Manager or Regional Facility Manager
• Experience in hard services (R&M), engineering and all facets of property operation and building management
• Experience with human resource and performance management processes
• Experience with mid- to high-rise commercial office environments preferred
• CMMS/Work Order Management experience preferred

Cushman & Wakefield uses artificial intelligence (AI) tools to assist in screening and assessing applications. All hiring decisions are reviewed and confirmed by our recruitment team.

This posting is for a backfill position.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 123,250.00 - $145,000.00

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to [e-mail]. Please refer to the job title and job location when you contact us.

Cushman & Wakefield s’engage à respecter l’équité en matière d’emploi. Notre objectif est d’offrir un milieu de travail diversifié, inclusif et exempt d’obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l’offre d’emploi dans un autre format ou d’accéder à toute autre mesure d’adaptation au cours du processus d’embauche, veuillez soumettre votre demande par courriel à [e-mail]. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.

INCO: “Cushman & Wakefield”