Worksite Support Technician (Junior) at Allps

Allps GmbH; Sherwood Park; On-site; CAD 42,000 - 64,000; Full time

Job summary

Allps GmbH seeks a hands-on Worksite Support Technician to provide deskside and field IT support across County Hall and nearby facilities in the Sherwood Park area. You will deploy and configure end-user devices, troubleshoot peripherals, support AV equipment, and maintain asset records.

This onsite role requires strong customer service, attention to detail, safe practices, and the ability to travel between multiple County facilities within ~50 km of Sherwood Park.

Qualifications

• 1–3 years of hands-on deskside or end-user IT support experience.
• Experience deploying and configuring computers and peripherals.
• Familiarity with meeting-room AV equipment and connectivity.
• Knowledge of basic network cabling and patching.
• Experience tracking IT assets and documenting equipment assignments.
• Valid driver's license and ability to travel between facilities.
• Ability to work onsite in the Edmonton / Sherwood Park area.

Responsibilities

• Provide onsite deskside and field IT support for Windows 11 desktops and laptops.
• Image, configure, deploy, replace, and retrieve end-user devices per procedures.
• Troubleshoot hardware, OS, peripherals, and connectivity issues.
• Install/ configure monitors, docking stations, keyboards, mice, headsets, webcams.
• Diagnose and resolve printer issues and manage AV equipment setups.
• Set up and troubleshoot meeting-room AV gear and room connections.
• Assist with iPhone/iPad setup managed through Microsoft Intune.
• Perform basic network cabling and patching per standards.
• Maintain hardware inventory, asset tags, serial numbers, and deployments.
• Record work and resolutions in ITSM or asset management system.
• Follow security, access, and workplace safety procedures.

Skills

Deskside support

Customer service

Communication

Troubleshooting

Attention to detail

Documentation

Travel to multiple facilities

Education

CompTIA A+ certification

Tools

Intune management

ITSM ticketing platform

IT asset management system

Job description

We are seeking a hands-on Worksite Support Technician to provide deskside and field IT support across County Hall and other County-managed facilities in the Sherwood Park area. The successful candidate will assist with deploying and configuring end-user devices, troubleshooting peripherals and printers, supporting meeting-room audiovisual equipment, performing basic cabling tasks, and maintaining accurate IT asset records.

This is a practical, onsite support role requiring good customer service, attention to detail, safe working practices, and the ability to travel between multiple locations. Only County-managed devices may be connected to the County's local environment, and all work must follow approved IT security, device management, and cabling standards.

Key Responsibilities

• Provide onsite deskside and field support for Windows 11 Enterprise desktops and laptops.
• Image, configure, deploy, replace, and retrieve end-user devices in accordance with County procedures.
• Troubleshoot common hardware, operating system, peripheral, and connectivity issues.
• Install and configure monitors, docking stations, keyboards, mice, headsets, webcams, and other approved peripherals.
• Diagnose and resolve common printer and printing issues, escalating complex faults when required.
• Set up, test, and troubleshoot meeting-room audiovisual equipment, including displays, projectors, conferencing peripherals, and room connections.
• Assist with iPhone and iPad setup, troubleshooting, and enrolment-related issues for devices managed through Microsoft Intune.
• Perform basic physical network cabling and patching tasks in line with approved County cabling standards and instructions.
• Support equipment installations and technology moves across County Hall and other County facilities within approximately 50 km of Sherwood Park.
• Maintain accurate hardware inventory, asset tags, serial numbers, device assignments, and deployment or return records.
• Record work performed, troubleshooting steps, and resolutions in the designated IT service management or asset tracking system.
• Follow site access, change control, device handling, data protection, and workplace safety procedures.
• Ensure that only County-managed and authorised devices are connected to the County's local IT environment.
• Escalate incidents that require specialist network, server, security, or application support.
• Communicate clearly with end users, provide progress updates, and maintain a professional onsite service experience.

Required Qualifications and Experience

• 1–3 years of hands-on deskside, desktop, field, or end-user IT support experience.
• Practical experience deploying or replacing computers and troubleshooting Windows desktops or laptops.
• Experience installing and troubleshooting common peripherals and printers.
• Familiarity with basic meeting-room AV equipment and connectivity.
• Basic understanding of network cables, patching, and physical connectivity.
• Experience tracking IT assets, maintaining inventory records, or documenting equipment assignments.
• Strong customer service, communication, organisation, and troubleshooting skills.
• Valid driver's licence and ability to travel to multiple County facilities as required.
• Ability and willingness to work onsite in the Edmonton / Sherwood Park area.

Technical Environment

• End-user computing: Windows 11 Enterprise desktops and laptops
• Mobile devices: iPhones and iPads managed through Microsoft Intune
• Facilities: County Hall, 2001 Sherwood Drive, Sherwood Park, and other County-managed buildings within approximately 50 km
• Infrastructure: Standard 19-inch equipment racks and County-approved cabling standards
• Security: Only authorised, County-managed devices may connect to the local environment
• Support scope: Device deployment, peripherals, printers, meeting-room AV, basic cabling, and asset management

Preferred Qualifications

• CompTIA A+ certification.
• Experience using an ITSM ticketing platform or IT asset management system.
• Exposure to enterprise device imaging, deployment tools, and mobile device management.
• Experience supporting users across multiple offices or facilities.

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Mandatory Skills
Windows Troubleshooting Hardware Ticketing Work Permit