Service Desk Technician

Primoris Services Corp.; Edmonton; On-site; CAD 50,000 - 70,000; Full time

Job summary

Primoris Services Corp. is looking for an IT Service Desk Technician based in Acheson, Alberta. The role involves responding to technical inquiries, troubleshooting system issues, and providing assistance for various technology needs. You will maintain and repair equipment, assist with special IT projects, and be part of a rotational on-call system for emergencies.

Requirements include an Associate Degree or BSc/BA in Computer Science, 3-5 years of proven experience in a similar role, and the ability to work efficiently under pressure while multi-tasking.

Qualifications

• 3-5 years of proven experience as IT Technician or similar role.
• Thorough knowledge of computer systems and IT components.
• Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional).

Responsibilities

• Provide timely assistance for technical inquiries, on premise and remotely.
• Troubleshoot system failures and analyze technical grievances.
• Staging, deployment, and reclamation of technological equipment.
• Organize and schedule routine maintenance/upgrades.

Skills

Computer systems knowledge

Interpersonal skills

Problem-solving skills

Networking knowledge

MS Windows and Office/M365 skills

Network understanding

Education

Associate Degree or BSc/BA in Computer Science or relevant field

Tools

MS Office/M365

Various technological equipment

Job description

## Service Desk TechnicianApplylocations: Albertatime type: Full timeposted on: Posted 26 Days Agojob requisition id: JR100347**Job Overview:****COMPANY PROFILE**Primoris Services Corporation is an infrastructure contractor serving major firms in the oil, gas, power, renewables, petrochemical, and heavy oil industries, with services covering tailings and hydro-transport pipeline construction and maintenance, storage tank construction and maintenance, industrial facilities multi-discipline construction and maintenance, piping fabrication, and pipeline integrity services.**SUMMARY**The IT Service Desk Technician is responsible for responding to technical inquiries within the organization by identifying, analyzing, troubleshooting, and resolving related issues.**Location:** Acheson, AB**Hours of Work:** Monday - Friday**JOB DUTIES*** Provide timely, knowledgeable assistance for technical inquiries, on premise and remotely* Troubleshoot system failures, debugging, and repair as well as analyze technical grievances, providing suitable solutions and/or restore required functionality* Staging, deployment, and reclamation of various technological equipment (workstations, routers, printers, etc.)* Maintaining and repairing technological equipment and peripheral devices, including software and driver configuration* Provide end user orientation and guidance for operation of new software and computer equipment* Organize and schedule routine maintenance/upgrades, working with end user timelines* Assists with IT special projects: upgrades, deployment, demobilization, server/network component management, and process improvements* Respond to emergency situations afterhours on a rotational basis* Various other duties as requested by management**QUALIFICATIONS/SKILLS*** Associate Degree or BScs/BAs in Computer Science, engineering or relevant field* 3-5 years’ of proven experience as IT Technician or similar role* Thorough knowledge of computer systems and IT components* Excellent interpersonal, verbal, and written communication skills* Excellent diagnostic and problem-solving skills* Good knowledge of internet security and data privacy principles* Active Directory and Entra administration, including object and NTFS security management* Skilled in the use of MS Windows (11) and Office/M365 (Word, Excel, Outlook, PowerPoint)* Strong understanding of networks and experience with LAN/WAN networks* Ability to travel to remote locations as required* Willingness to work in conditions requiring physical exertion, including lifting up to 35lbs, kneeling/crouching, accessing hard to reach areas, and exposure to the elements* Must be able to work under pressure, to multi-task, and meet deadlines* Exceptional organizational and time-management skills* Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)