Workplace Experience & Operations Coordinator

Bond Brand Loyalty; Toronto; On-site; CAD 53,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Healthcare benefits

Retirement plan

Career development programs

Recognition programs

Job summary

Bond Brand Loyalty is seeking a be a dynamic Workplace Experience & Operations Coordinator for its downtown Toronto office, with occasional Mississauga support. You will manage space planning, facilities operations, safety compliance, and employee experience.

The role is fully onsite, five days a week, with a focus on building a safe, engaging environment and collaborating with executives and staff across locations.

Qualifications

• Experience in office management or workplace operations is required.
• Certification in health and safety management is an asset.
• Strong organizational and multitasking skills with attention to detail.
• Exceptional communication and interpersonal abilities are essential.

Responsibilities

• Plan, implement, and optimize space utilization to support growing teams.
• Oversee facilities ops across Toronto and Mississauga offices and related services.
• Chair the Health & Safety Committee and ensure regulatory compliance.
• Support office setup and events, provide visitor experience improvements.

Skills

Office management

Organizational skills

Communication

Proactive problem solving

Adaptability

Education

Health & Safety Certification

Job description

Job Description

At Bond, we build growth and loyalty for some of the world’s most recognized brands. Behind that work is a team of smart, curious people who care deeply about clients, each other, and building something meaningful together.

Job Description

At Bond, we build growth and loyalty for some of the world’s most recognized brands. Behind that work is a team of smart, curious people who care deeply about clients, each other, and building something meaningful together. We are looking for a dynamic and organized Workplace Experience & Operations Coordinator who will be integral to ensuring smooth office operations, optimal space utilization, and a safe, engaging environment for employees and visitors. The ideal candidate is a people-centric individual with a magnetic personality, exceptional communication skills, and a proactive approach to problem-solving.

Internal Title: Coordinator, Engagement Operations

Job Requirements

• Proven experience in office management, workplace operations, facilities management or a similar role.
• This is a fully onsite role, five (5) days per week at our downtown Toronto office, with occasional support at our Mississauga office as needed.
• Certification in health and safety management is an asset.
• Strong organizational and multitasking skills with excellent attention to detail.
• Exceptional communication and interpersonal skills.
• A can-do attitude with the ability to anticipate needs, take initiative and proactively solve problems.
• Ability to remain calm and adaptable in a busy environment.
• Ability to connect and work effectively with people from diverse backgrounds.
• Professionalism and discretion when working with employees, clients and Executive Leadership.
• Energetic, determined and resilient, with a strong focus on both employee and client experience.
• Downtown Toronto savvy, with strong knowledge of restaurants, accommodations, transportation and local venues to provide recommendations and support for employees, clients and guests.

Job Responsibilities

Space Planning & Office Management

• Collaborate with senior management to plan, implement and optimize space utilization strategies that support the needs of expanding teams.
• Oversee ongoing improvements to office functionality that foster collaboration and enhance the employee and client experience.

Facilities Operations & Maintenance

• Oversee the management and maintenance of facility operations for the Toronto and Mississauga offices, including physical security, archiving, compliance, telephony, HVAC, landscaping, janitorial services and waste management.
• Ensure construction, remodeling and repair work is completed efficiently and within budget, while minimizing disruption to office operations.
• Maintain the reception area to ensure it is always client-ready.
• Manage inventory and replenish office supplies, beverages and snacks onsite at both the Toronto and Mississauga offices.
• Oversee security badge issuance and security system maintenance and management.
• Ensure meeting rooms are ready for employees and clients, including room resets and maintaining whiteboards.
• Coordinate catering delivery and clean-up and provide support during client meetings.
• Provide AV support and complete daily rounds of client spaces.
• Support office setup for All Employee Meetings, client meetings and internal events, including furniture, AV and décor.
• Manage the OfficeRnD booking tool for international offices and coordinate bookings with people across the organization.
• Maintain the Ivanti ticketing system for security access activations.

Health & Safety Compliance

• Chair the Joint Health & Safety Committee and support ongoing health and safety requirements and compliance.
• Organize and execute safety drills, including annual fire drills, and ensure compliance with Ministry of Labour and other regulatory requirements.
• Manage risk assessments, reporting and accident investigations to help mitigate workplace hazards.
• Provide first aid and support safety awareness training.

Office & Employee Support

• Maintain Bond's brand standards across our workplace and client-facing spaces.
• Manage digital signage and ensure information remains current.
• Receive and coordinate mail and deliveries.
• Provide local recommendations and support for employees, clients and guests, including restaurants, accommodations, transportation and local venues.
• Manage visitor tracking through our Visitor Management system.
• Serve as the Grand & Toy Administrator.
• Welcome and escort guests to meetings and help ensure a positive visitor experience.

Job Benefits

Use of Artificial Intelligence (AI):

Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.

Vacancy Type:

This posting is for an existing vacancy.

Compensation:

The expected base salary compensation for this role is$53,000 to $65,000 CAD annually.

Theactualbase salary compensationwill vary depending on local market conditions, geography, and relevant job-related factors such as skills, qualifications, experience, and education/training.

At Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your well-being and keep you meaningfully connected:

• Flexibility: A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people.
• Moments that matter: Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun.
• Health & Wellness support: Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account,Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family—allavailable from your first day.
• Future-focused: Retirement planning assistance with company matching.
• Career development: Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward.
• Celebrating your impact: Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.