Manager, Client Analytics

Bond Brand Loyalty; Toronto; Hybrid; CAD 97,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Healthcare and wellness benefits

Retirement planning and financial/ret

Learning programs and mentorship

Job summary

Bond Brand Loyalty is seeking a Manager, Client Analytics to lead high-impact analytics engagements and mentor a team of analysts and consultants. You will own the analytics roadmap for clients, guiding strategy and delivery while partnering with senior leaders to grow accounts.

The role balances technical depth with client-facing communication and coaching of junior team members, with a hybrid work model and ongoing professional development.

Qualifications

• Bachelor's degree in a related field is required; Master's degree preferred.
• Demonstrated experience managing projects and leading or mentoring team members.
• Proven ability to present complex insights to both technical and non-technical audiences, including senior stakeholders.
• Comfortable leading client meetings, workshops, and presentations with professionalism and clarity.
• Strong interpersonal skills, with the ability to build rapport and influence cross-functional teams.
• Proficiency in SQL and Python or R; familiarity with Snowflake and Databricks is an asset.
• Deep understanding of advanced analytics techniques (e.g., supervised/unsupervised learning, statistical testing, simulation, optimization).
• High proficiency in Microsoft Excel and PowerPoint, with data-to-presentation storytelling skills.

Responsibilities

• Lead client relationships and ensure insights align with strategic business goals.
• Own the analytics roadmap for assigned clients and identify priorities across engagements.
• Design and execute analytics projects end-to-end, managing scope, timelines, and quality.
• Present findings to client stakeholders using data storytelling and visualization to drive impact.
• Act as a trusted advisor by identifying opportunities where analytics can add value.

Skills

Project management

Leadership

Client-facing communication

SQL

Python

R

Snowflake

Databricks

Excel

PowerPoint

Advanced analytics techniques

Education

Bachelor's degree in related field

Master's degree preferred

Tools

SQL

Python

R

Snowflake

Databricks

Job description

Job Description

At Bond, we build growth and loyalty for some of the world’s most recognized brands. Behind that work is a team of smart, curious people who care deeply about clients, each other, and building something meaningful together.

The Client Analytics team plays a key role in this mission, driving strategy, uncovering actionable insights, and enabling data-driven decision-making for leading brands across industries such as retail, banking, automotive, QSR, and grocery.
As a Manager, Client Analytics, you will lead the delivery of high-impact analytics engagements while managing and developing a team of analysts and consultants. Sitting between hands-on analytics leadership and emerging people and account management, you will own the quality and execution of client deliverables, guide the application of advanced analytics, and serve as a key analytics point of contact for client relationships.
This role is ideal for someone ready to step beyond individual delivery into team leadership and project ownership, balancing technical depth, client-facing communication, and the coaching of junior team members. You'll partner closely with senior leaders to grow accounts and shape delivery, while taking accountability for the day-to-day success of your engagements.

Job Requirements

• 6-8 years of experience in analytics, marketing consulting, loyalty strategy, or business/management consulting, ideally in a client-facing role.
• Bachelor's degree in a related field required; Master's degree preferred.
• Demonstrated experience managing projects and leading or mentoring team members.
• Proven ability to present complex insights to both technical and non-technical audiences, including senior stakeholders.
• Comfortable leading client meetings, workshops, and presentations with a high level of professionalism and clarity.
• Strong interpersonal skills, with the ability to build rapport and influence cross-functional teams.
• Proficiency in SQL and Python or R; familiarity with Snowflake and Databricks is an asset.
• Deep understanding of advanced analytics techniques (e.g., supervised/ unsupervised learning, statistical testing, simulation, optimization).
• High proficiency in Microsoft Excel and PowerPoint, with a knack for turning data into engaging visual presentations.

Key Responsibilities

Client & Delivery Leadership

• Serve as a primary analytics point of contact for assigned client relationships, ensuring insights align with strategic business goals.
• Own the analytics roadmap for assigned clients, connecting analytics initiatives to business objectives and identifying priorities across current and future engagements.
• Design and execute analytics projects end to end, structuring approaches, managing scope, timelines, and quality to deliver high-impact solutions.
• Present findings to client stakeholders with a polished, professional delivery style, using data storytelling and visualization to drive business impact.
• Act as a trusted advisor by identifying opportunities where analytics can add value and proactively recommending solutions.

Analytics Excellence

• Lead the development and application of advanced analytics models such as customer lifetime value, segmentation, propensity, financial forecasting, and attribution modeling.
• Translate complex analytical findings into clear business language that supports strategic decision-making and continuous optimization.
• Oversee report development and performance monitoring tools to support ongoing client success.

People & Team Leadership

• Manage, mentor, and develop a team of analysts and consultants, providing coaching, feedback on deliverables, and support for professional growth.
• Set clear objectives for team members and support ongoing performance development.
• Build team capabilities across analytics, storytelling, and strategic thinking.

Business Contribution

• Contribute to business development through proposal writing, pitch decks, and scoping, with a focus on showcasing the value of analytics.
• Support account growth by identifying expansion opportunities within existing engagements.
• Manage project-level resourcing and utilization to ensure efficient, high-quality delivery.

Job Benefits

Compensation: The expected base salary compensation for this role is $97,416.55 to $129,764.75 CAD annually.
Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process. We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.
Vacancy Type: This posting is for a newly created vacancy within Bond.
The actual base salary compensation will vary depending on local market conditions, geography, and relevant job-related factors such as skills, qualifications, experience, and education/training.
At Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your well-being and keep you meaningfully connected:
Flexibility: A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people.
Moments that matter: Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun.
Health & Wellness support: Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account,Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family— all available from your first day.
Future-focused: Retirement planning assistance with company matching.
Career development: Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward.
Celebrating your impact: Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.