Sr. Consultant, Loyalty Solutions

Bond Brand Loyalty; Canada; Hybrid; CAD 93,000 - 128,000; Full time

Benefits offered by this job

Hybrid work model

Health & Wellness benefits

Career development programs

Flexible vacation

Recognition programs

Job summary

Bond Brand Loyalty, a specialist in loyalty strategy and program design, is seeking a Sr. Consultant to lead loyalty engagements from discovery to final recommendation.

You will shape program design, financial strategy, and narrative for clients, mentor junior staff, and collaborate across Analytics, CRM, HX, and Technology practices in a hybrid Canada-based role.

Qualifications

• Bachelor's degree in Business, Marketing, Finance, or related field; Master’s preferred.
• 4–5 years in loyalty strategy or loyalty program management with hands-on design experience.
• Ability to build and apply financial models for loyalty ROI, earn/burn, and value analysis.
• Strong presentation and storytelling skills for executive narratives.
• Coaching and mentorship experience guiding team members.
• Attention to detail; manage multiple engagements in a fast-paced environment.
• Excellent written and verbal communication; growth mindset for loyalty industry.

Responsibilities

• Own outcomes across loyalty design engagements from discovery to final recommendation.
• Independently manage workstreams, deliverables, and client interactions.
• Shape loyalty design constructs and benefits mix; contribute to earn and redemption architecture.
• Present to senior client stakeholders with clear rationale and conviction.
• Coach Consultants and Associates; provide feedback and develop loyalty thinking.
• Collaborate with Analytics, CRM, HX, and Technology practices on integrated solutions.

Skills

Loyalty strategy

Financial modeling

Presentation skills

Mentorship

Analytical thinking

Education

Bachelor's degree in Business, Marketing, Finance, or related field

Master’s degree (asset)

Tools

CRM systems

Loyalty platforms

Data infrastructure

Job description

Job Description

Internal title: Sr. Consultant, Strategic Advisory

At Bond we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build stronger customer loyalty to their brands. We are the loyalty experts, and our practice is built exclusively around loyalty strategy, program design, member economics, and the data & technology ecosystems that power them. As we continue to grow, we are seeking a highly motivated Sr. Consultant to join ourLoyalty Solutions Practice.

Position Overview:

We’re seeking someone with deep experience in loyalty and who understands how programs are designed, how members engage,and how financial models shape program decisions. You can turn that expertise into clear, compelling recommendations that help clients move forward.

As a Sr. Consultant, you’ll independently lead workstreams and deliverables across loyalty strategy engagements, from start to finish. Partnering with our Directors, you’ll shape program design, financial strategy and business models; advise on commercial considerations; and develop the strategic narratives that bring complex recommendations to life.

This role is a great fit for a collaborative problem-solver who enjoys taking ownership and turning insight into action.

Qualifications

This role requires demonstrated loyalty expertise with direct program design or loyalty strategy experience.

• Bachelor's degree in Business, Marketing, Finance, or a related field; Master’s degree is an asset
• 4-5 years experience in loyalty strategy, loyalty program management, or a loyalty specialist advisory role, with hands-on experience designing loyalty program constructs
• Demonstrated ability to build and apply financial models for loyalty program ROI, including earn/burn economics, breakage assumptions, member cost structures, and incremental value analysis
• Strong presentation and storytelling skills, able to develop and deliver structured executive quality narratives that translate complex loyalty strategy into clear business decisions
• Proven coaching and mentorship capability, with experience guiding team members
• High attention to detail with the ability to manage multiple engagements and priorities simultaneously in a fast-paced environment
• Strong analytical and problem-solving skills with comfort translating data into actionable loyalty design recommendations
• Excellent written and verbal communications skills, for both internal and client-facing contexts
• A growth mindset and genuine passion for the loyalty industry, you follow program launches, participate in programs, and have opinions on what makes a program work

Nice to have

• Experience working across multiple loyalty verticals (retail, financial services, fuel & convenience, travel, grocery)
• Familiarity with loyalty technology platforms, CRM, and data infrastructure connected to loyalty programs

Key responsibilities

Delivery Leadership

• Own outcomes across design solution engagements – from discovery and insights through to final recommendation
• Independently manage workstreams, deliverables, and client interactions as part of day-to-day execution
• Shape loyalty design constructs and benefits mix, contribute to earn and redemption architecture, tier design, experiential rewards, and partnership integration
• Present to senior client stakeholders with clear rationale, structured logic, and conviction

Team Contribution

• Coach and mentor Consultants and Associates, including financial modeling and loyalty economics; providing structured feedback, modeling loyalty thinking, and contributing to development
• Collaborate cross functionally with Analytics, CRM, HX, and Technology Consulting practices to deliver on integrated solutioning
• Contribute to presales and solutioning activities including proposal development
• Apply AI based tools to accelerate delivery quality and efficiency, and contribute to knowledge sharing
• Stay current on loyalty industry trends, competitive program benchmarks, and member behaviour changes

Job Benefits

At Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your well-being and keep you meaningfully connected:

• Compensation: The expected base salary compensation for this role is $92,852.70 to $127,754.50 CAD annually.
• Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.
• Vacancy Type: Thispostingis for an existing vacancy.
• Theactualbase salary compensationwill vary depending on local market conditions, geography, and relevant job-related factors such as skills, qualifications, experience, and education/training.
• Flexibility: A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people.
• Moments that matter: Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun.
• Health & Wellness support: Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account,Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family—allavailable from your first day.
• Future-focused: Retirement planningassistancewith company matching.
• Career development: Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward.
• Celebrating your impact: Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.