Workplace Experience Lead: Client & Vendor Services

CBRE Group, Inc.; Vancouver; On-site; CAD 65,000 - 90,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Supervisor to oversee the delivery of workplace experience services, ensuring exceptional client and visitor service in a designated building.

The role involves supervising staff, coordinating daily activities, and maintaining cost records with invoice review. You will develop vendor partnerships for cost savings, verify insurance and contracts, and deliver a world-class orientation for new hires while enforcing safety standards across teams.

Qualifications

• Experience supervising workplace experience staff.
• Strong customer service orientation toward clients and visitors.
• Ability to coordinate daily activities and schedules for a team.
• Experience reviewing invoices and managing costs for service delivery.
• Vendor management and contract documentation experience.

Responsibilities

• Coordinate and manage the team's daily activities and schedules.
• Maintain records of costs and review invoices.
• Respond to customer requests and complaints about experience services.
• Develop and maintain vendor partnerships for cost‑saving opportunities; confirm insurance and contracts.
• Deliver safe, world-class orientation for new employees and enforce safety standards.

Skills

Team supervision

Customer service

Vendor management

Budgeting

Safety compliance

Job description

CBRE Group, Inc. is seeking a Workplace Experience Supervisor to oversee the delivery of workplace experience services, ensuring exceptional client and visitor service in a designated building.

The role involves supervising staff, coordinating daily activities, and maintaining cost records with invoice review. You will develop vendor partnerships for cost savings, verify insurance and contracts, and deliver a world-class orientation for new hires while enforcing safety standards across teams.