Workplace Experience Supervisor

CBRE Group, Inc.; Vancouver; On-site; CAD 65,000 - 90,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Supervisor to oversee the delivery of workplace experience services, ensuring exceptional client and visitor service in a designated building.

The role involves supervising staff, coordinating daily activities, and maintaining cost records with invoice review. You will develop vendor partnerships for cost savings, verify insurance and contracts, and deliver a world-class orientation for new hires while enforcing safety standards across teams.

Qualifications

• Experience supervising workplace experience staff.
• Strong customer service orientation toward clients and visitors.
• Ability to coordinate daily activities and schedules for a team.
• Experience reviewing invoices and managing costs for service delivery.
• Vendor management and contract documentation experience.

Responsibilities

• Coordinate and manage the team's daily activities and schedules.
• Maintain records of costs and review invoices.
• Respond to customer requests and complaints about experience services.
• Develop and maintain vendor partnerships for cost‑saving opportunities; confirm insurance and contracts.
• Deliver safe, world-class orientation for new employees and enforce safety standards.

Skills

Team supervision

Customer service

Vendor management

Budgeting

Safety compliance

Job description

About the Role:

As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
• Maintain records of costs incurred by workplace team activities. Review invoices as needed.
• Respond to customer requests and complaints about the experience services department.
• Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.
• Develop and maintain vendor partnerships with the intention of cost‑saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Deliver a world‑class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.
• Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.