WORK FROM HOME - Customer service agent

Gexel Telecom International Inc.; Montreal (administrative region); Remote; CAD 23,000 - 25,000; Full time

Benefits offered by this job

Hourly wage 17–18 CAD

Flexible remote work

Comprehensive benefits

Advancement opportunities

Positive atmosphere

Job summary

GEXEL, founded in Quebec in 1998, seeks a friendly customer service pro to calm calls, reassure customers, and find solutions before they hang up.

We offer flexible remote work with equipment provided, comprehensive benefits, and real opportunities for advancement in a people-first environment.

Fluent French is required; expect a stable internet connection and availability 7:30 a.m.–9:30 p.m. across the week.

Qualifications

• Fluent French, both speaking and writing.
• Diplomacy, listening skills, and dynamism are key to customer service.
• Comfort with computer tools; no coding required, just click quickly.
• Stable Internet connection is essential (minimum 30 Mb/s).
• Availability Monday through Sunday, 7:30 a.m. to 9:30 p.m.

Responsibilities

• Respond professionally to incoming calls and build a relationship of trust with customers.
• Provide exceptional customer service—the kind that makes people remember you fondly.
• Offer the right products and services by understanding the customer's real needs.
• Work with your team to achieve goals and celebrate successes.
• Juggle listening, efficiency, and empathy in daily interactions.

Skills

Fluent French

Diplomacy & listening

Computer tools familiarity

Reliable internet

Flexible schedule

Job description

Are you the person people call when they need to calm things down on the phone, reassure a stressed-out customer, or find THE solution right before they hang up? Perfect, you're exactly the person we want to meet!

At GEXEL, founded in Quebec in 1998, we focus on friendliness, quality service, and people above all else. For over 20 years, we have been supporting our partners' customers in tourism, finance, telecommunications, and retail—always with a smile (even through a headset).

Why GEXEL?

Because here, customer service isn't just about answering calls—it's about creating real connections. We train you, support you, and help you grow at your own pace, in an environment where your personality makes a difference.

What we offer:

• Hourly wage of $17.00 to $18.00, with progression based on your accumulated hours.
• Flexible remote work, we provide the equipment.
• Comprehensive benefits: prescription drugs, dental, vision, life, and travel insurance.
• Real opportunities for advancement so that your job today becomes your career tomorrow.
• And above all, an atmosphere where we love what we do, even on Monday mornings.

Your day-to-day:

• Respond professionally to incoming calls and build a relationship of trust with customers.
• Provide exceptional customer service—the kind that makes people remember you fondly.
• Offer the right products and services by understanding the customer's real needs.
• Work with your team to achieve goals (and celebrate small successes).
• Juggle listening, efficiency, and empathy—a real customer service sport!

What we're looking for:

• Fluent French, both spoken and written.
• Diplomacy, listening skills, and dynamism, because that's the magic trio of customer service.
• Comfort with computer tools (you don't need to code, just click fast).
• A stable Internet connection—minimum 30 Mb/s.
• Availability Monday through Sunday, from 7:30 a.m. to 9:30 p.m.

By applying to GEXEL, you understand that if you are offered a position, it will be conditional upon a background check, in accordance with GEXEL's employment policies. The background check may include some or all of the following, depending on the nature of the position: SIN validation, work permit, employment checks, credit checks, and criminal record checks related to the position offered. You will be informed during the hiring process of the checks required for the position. We thank you for your understanding and wish you the best of luck in this process.