Bilingual Customer Service- 3rd Party Division

TRANS GLOBAL; Edmonton; On-site; CAD 38,000 - 46,000; Full time

Benefits offered by this job

Health & dental

Competitive pay

Career development

Employee discounts

Leadership opportunities

Job summary

Trans Global Service is seeking a customer-focused representative to deliver courteous, prompt support by phone and email in a bilingual environment. The role emphasizes first-contact resolution, collaboration with teammates, and continuous learning of policies and products.

Ideal candidates have prior call centre experience, strong data entry skills, and excellent English/French communication. Join a dynamic team with comprehensive benefits in a fast-growing Canada-based company.

Qualifications

• Previous call centre or customer service experience
• Professional phone and email etiquette
• Discretion with confidential information
• Excellent data entry and keyboarding
• Strong communication skills in English and French
• Attention to detail
• Strong multitasking and organizational abilities
• MS Office proficiency (Excel, Word, Outlook, Teams)

Responsibilities

• Provide courteous, prompt service to customers by phone with first-contact resolution.
• Collaborate with peers and management to address customer concerns efficiently.
• Follow up with customers to identify and support needs.
• Offer value-added solutions and promote loyalty with exceptional support.
• Correspond with retailers and customers verbally and electronically.
• Maintain up-to-date knowledge of policies, procedures, and products.
• Process routine clerical transactions between calls.
• Communicate with TGS’ network of service providers.

Skills

Call center exp

Phone etiquette

Bilingual EN/FR

Data entry

Microsoft Office

Attention to detail

Tools

MS Office

Job description

Est-ce un emploi pour vous?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

Do you have an exceptional attention to detail?

Trans Global Service is actively seeking to expand our customer service team. We need people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in Canada’s largest service repair and installation company!

Responsabilités

• Provide courteous, prompt, and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution
• Work with peers and management to ensure that customer concerns are addressed in the most efficient manner
• Follow up with customers to identify and support their needs
• Offer value-added solutions and promote customer loyalty by providing exceptional customer support
• Correspond with retailers and customers verbally and electronically
• Maintain up to date knowledge of new policies, procedures, and products
• Process routine clerical transactions in between calls
• Communication with TGS’ network of professional service providers

Qualifications

• Previous experience in a call centre or customer service environment required
• Professional phone and email etiquette
• Utmost discretion with confidential customer information
• Excellent data entry and keyboarding skills
• Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset
• Strong attention to detail
• Superior organizational, and multi-tasking skills
• Strong analytical and decision-making skills
• Strong desire to take ownership and accountability of task completion
• Intermediate knowledge in Microsoft Office, particularly Excel, Word, Outlook, and Teams
• Ability to work effectively with and without supervision
• Bilingual in French and English

Bilingualism (French, English – oral and written) is required for the frequent interactions with English and French-speaking customers within our stores, colleagues and/or internal partners/suppliers across Canada

Être bilingue (français, anglais – parlé et écrit) est nécessaire pour les interactions fréquentes avec les clients anglophones et francophones dans nos magasins, les colègues et/ou les partenaires/fournisseurs internes à travers le Canada

Pourquoi Trans Global

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

Trans Global is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]