Bilingual Customer Service- 3rd Party Division

The Brick Group; Edmonton; Hybrid; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Health, Dental & Paramedical benefits

Employee discounts

Career development opportunities

Flexible work environment

Job summary

Trans Global Service is seeking motivated individuals to join Canada’s largest service repair and installation company’s customer service team. You will provide courteous, prompt support over the phone, resolve questions on first contact, and collaborate with team members to address concerns efficiently.

Strong data entry and Excel/Outlook skills are required; bilingual English/French ability is an asset. You must be detail-oriented, highly organized, and able to manage multiple tasks while

Qualifications

• Experience in call centre or customer service environment.
• Excellent data entry and keyboarding skills.
• Excellent written and verbal communication in English; French is an asset.

Responsibilities

• Provide courteous, prompt, and professional service to customers over the phone with first contact resolution.
• Collaborate with peers and management to address customer concerns efficiently.
• Follow up with customers to identify and support their needs.
• Offer value-added solutions to promote customer loyalty and exceptional support.
• Correspond with retailers and customers verbally and electronically.
• Maintain up-to-date knowledge of policies, procedures, and products.
• Process routine clerical transactions between calls.
• Communicate with our network of professional service providers.

Skills

Customer service

Bilingual English/French

Data entry

MS Office (Excel/Word/Outlook/Teams)

Phone etiquette

Communication skills

Attention to detail

multitasking

Tools

Microsoft Office

Job description

Is this job for you?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

Do you have an exceptional attention to detail?

Trans Global Service is actively seeking to expand our customer service team. We need people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in Canada’s largest service repair and installation company!

Responsibilities

• Provide courteous, prompt, and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution
• Work with peers and management to ensure that customer concerns are addressed in the most efficient manner
• Follow up with customers to identify and support their needs
• Offer value-added solutions and promote customer loyalty by providing exceptional customer support
• Correspond with retailers and customers verbally and electronically
• Maintain up to date knowledge of new policies, procedures, and products
• Process routine clerical transactions in between calls
• Communication with TGS’ network of professional service providers

Qualifications

• Previous experience in a call centre or customer service environment required
• Professional phone and email etiquette
• Utmost discretion with confidential customer information
• Excellent data entry and keyboarding skills
• Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset
• Strong attention to detail
• Superior organizational, and multi-tasking skills
• Strong analytical and decision-making skillsStrong desire to take ownership and accountability of task completion
• Intermediate knowledge in Microsoft Office, particularly Excel, Word, Outlook, and Teams
• Ability to work effectively with and without supervision
• Bilingual in French and English

Bilingualism (French, English – oral and written) is required for the frequent interactions with English and French-speaking customers within our stores, colleagues and/or internal partners/suppliers across Canada

Être bilingue (français, anglais – parlé et écrit) est nécessaire pour les interactions fréquentes avec les clients anglophones et francophones dans nos magasins, les colègues et/ou les partenaires/fournisseurs internes à travers le Canada

Why Trans Global?

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

Trans Global is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]