Wireless Sales Lead — Inspire Teams & Drive Growth

Staples Canada; Hamilton; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

Job summary

Staples Canada is seeking a Wireless Sales Supervisor to champion the customer experience in the wireless department. You will help both consumers and business customers meet their working and learning goals by sharing knowledge and enthusiasm on the latest wireless tech products and trends.

Primarily a sales role, you will partner with management to meet daily financial and non-financial goals, mentor associates, and ensure alignment with store-wide performance.

Qualifications

• 2+ years of Wireless Sales experience.
• 1+ years in a supervisory role with direct accountability for achieving sales targets.
• Ability to resolve clients' concerns in a diplomatic manner.
• Ability to plan, organize and prioritize efficiently to handle daily responsibilities.
• Capacity to work independently and seek out assistance as required.

Responsibilities

• Partner with management to identify and achieve short and long-term goals for the wireless department.
• Ensure team understands connection between store financial success and the wireless department.
• Lead and model selling by cultivating a selling culture with associates to achieve current goals and targets.
• Lead and model unlocking the whole store play by engaging with customers and associates in other departments.
• Effectively resolve customer concerns and escalate to management when appropriate.
• Perform follow-up calls to solicit feedback on sales and promote additional products and services where applicable.
• Identify and grow new business opportunities and prospects such as generating referrals and participating in outreach activities.
• Work with market leaders to target and generate business sales leads and referrals.
• Provide management with relevant sales information.
• Participate in recruitment, hiring and onboarding processes within the department.
• Be accountable for training and coaching associates in all aspects of sales and customer engagement.
• Understand and adhere to asset protection and privacy policies.

Skills

Wireless Sales

Supervisory experience

Customer service

Communication skills

Organizational skills

Education

Post-secondary education

Job description

Staples Canada is seeking a Wireless Sales Supervisor to champion the customer experience in the wireless department. You will help both consumers and business customers meet their working and learning goals by sharing knowledge and enthusiasm on the latest wireless tech products and trends.

Primarily a sales role, you will partner with management to meet daily financial and non-financial goals, mentor associates, and ensure alignment with store-wide performance.