Wine & Spirits Customer Experience Specialist

LCBO (Liquor Control Board of Ontario); Black River-Matheson Township; On-site; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Employee & Family Assistance Program

Defined Benefit Pension discounts on a

Job summary

LCBO is seeking a Customer Service Representative to work on-site at our Matheson location. You will greet customers, answer questions about wine, beer and spirits, operate cash registers, and contribute to a friendly shopping experience.

The role emphasizes product knowledge sharing and positive interactions with customers and colleagues. Hours vary and peak periods include evenings and weekends; eligibility to work in Canada is required and union dues apply.

Responsibilities

• Customer engagement, sharing product knowledge and providing a best in class customer experience, whether operating our computerized cash registers or on the store floor
• Great interpersonal skills, with the ability to interact and create positive experiences with customers, co-workers, wholesale and trade representatives
• Assisting with receiving of inventory, unloading trucks, handling product, stock replenishment and maintaining Customer Ready Standards
• Job rotational duties occasionally include repetitive lifting of cases in varying weights and sizes, (weighing up to 40lbs/18kgs) standing continuously, and processing customer transactions all while leaving a phenomenal lasting impression

Job description

LCBO is seeking a Customer Service Representative to work on-site at our Matheson location. You will greet customers, answer questions about wine, beer and spirits, operate cash registers, and contribute to a friendly shopping experience.

The role emphasizes product knowledge sharing and positive interactions with customers and colleagues. Hours vary and peak periods include evenings and weekends; eligibility to work in Canada is required and union dues apply.