Customer Service Representative (Casual) - Matheson

LCBO (Liquor Control Board of Ontario); Black River-Matheson Township; On-site; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Employee & Family Assistance Program

Defined Benefit Pension discounts on a

Job summary

LCBO is seeking a Customer Service Representative to work on-site at our Matheson location. You will greet customers, answer questions about wine, beer and spirits, operate cash registers, and contribute to a friendly shopping experience.

The role emphasizes product knowledge sharing and positive interactions with customers and colleagues. Hours vary and peak periods include evenings and weekends; eligibility to work in Canada is required and union dues apply.

Responsibilities

• Customer engagement, sharing product knowledge and providing a best in class customer experience, whether operating our computerized cash registers or on the store floor
• Great interpersonal skills, with the ability to interact and create positive experiences with customers, co-workers, wholesale and trade representatives
• Assisting with receiving of inventory, unloading trucks, handling product, stock replenishment and maintaining Customer Ready Standards
• Job rotational duties occasionally include repetitive lifting of cases in varying weights and sizes, (weighing up to 40lbs/18kgs) standing continuously, and processing customer transactions all while leaving a phenomenal lasting impression

Job description

Location Address: 423 Hwy. 11, Matheson

Salary / Pay: $20.82/hour

Job Posting Description

Do you make an impact on the people you meet? Do you have a charismatic personality, and love engaging with people, both customers and colleagues? If this sounds familiar, then we'd love to have you on our team! Reporting to the Store manager, you will make a positive impression that a customer takes with them, along with their purchases of wine, beer, and spirits. You will be working on-site. #LI-OnSite

Key Responsibilities

• Customer engagement, sharing product knowledge and providing a best in class customer experience, whether operating our computerized cash registers or on the store floor


• Great interpersonal skills, with the ability to interact and create positive experiences with customers, co-workers, wholesale and trade representatives


• Assisting with receiving of inventory, unloading trucks, handling product, stock replenishment and maintaining Customer Ready Standards


• Job rotational duties occasionally include repetitive lifting of cases in varying weights and sizes, (weighing up to 40lbs/18kgs) standing continuously, and processing customer transactions all while leaving a phenomenal lasting impression

Requirements

• You must be eligible to work in Canada, and be a minimum of 18 years of age


• You agree to submit to a Criminal Background Check, at your own expense, prior to commencing work with the LCBO. (If you have a satisfactory criminal record check issued within the past six (6) months of your first day of employment, this will suffice)

Hours & Availability

Hours available to casual employees will depend on the operational requirements for each store and are scheduled in accordance with the Collective Agreement based on an employee's seniority and availability. Customer Service Representatives are usually assigned to work during our peak periods (evening and weekend shifts), or whenever extra help is required. You must be available for work during peak business periods (i.e. Christmas, tourist periods, etc.). Hours are not guaranteed, but are scheduled in advance by the store manager. However, on occasion, you may be called in to work on short notice.

You will wear a black shirt, black pants and black shoes for the duration of your shift.

Union Information

This job is part of a union, requiring payment of union dues which is currently 1.55% of your gross earnings.

Benefits

• access to an Employee & Family Assistance Program


• a Defined Benefit Pension discounts on products and services via Workperks

Employment Equity

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

About the LCBO

The LCBO (Liquor Control Board of Ontario) is an Ontario government enterprise and one of the world’s largest buyers and retailers of beverage alcohol. Through more than 650 retail stores, catalogues, special order services and more than 389 LCBO Convenience Outlets (LCOs), which provide cost effective, convenient and socially responsible access for rural consumers, the LCBO offers nearly 24,000 products annually to consumers and licensed establishments from more than 80 countries.