Store Operations Manager

LCBO (Liquor Control Board of Ontario); Windsor; On-site; CAD 92,000 - 103,000; Full time

Benefits offered by this job

Employee & Family Assistance Program

Defined Benefit Pension

Discounts via Workperks

Job summary

LCBO is seeking an Operations Manager in Windsor, Ontario to lead a store team and deliver exceptional customer experiences. You will drive store results, manage inventory, and oversee financials, merchandising, and HR processes while ensuring compliance with health, safety and environmental standards.

The role requires at least 5 years of progressive retail leadership experience, a strong customer focus, and ability to work a flexible schedule including evenings and weekends.

Qualifications

• 5+ years of retail experience in progressive roles such as Store Manager, Assistant Manager, Trainer, Departmental Manager, or District Manager.
• Strong leadership, team‑building, interpersonal and communication skills are essential.
• You forecast and analyze sales and expenses and build a plan to engage the team and grow the business.

Responsibilities

• Lead store team and drive store results.
• Champion responsible retailing and host customer-first service.
• Develop and implement store programs and scheduling including evenings and weekends.
• Monitor store numbers and analyze performance to improve profitability.

Skills

Leadership

Team building

Interpersonal communication

Communication skills

Forecasting

Financial analysis

Education

College diploma in business/retail management

High school diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Web-based ordering

Workforce Management

Job description

Job Summary

Location Address: 7640 Tecumseh Rd. E., Windsor

Number of Openings: 1

Pay: 92,365.00 - 103,033.00

This position is on-site #LI-Onsite

Job Description

Do you have a passion for customers, their occasions and beverage alcohol? In this LCBO store leadership role, and under the general supervision of the Store Manager, you’ll build a robust store team. Every day you’ll drive store results and champion responsible retailing. The Role To deliver remarkable experiences as the trusted destination for the world’s wines, beers and spirits. You will drive the customer experience in store by developing a customer‑first team mentality in all aspects of the store’s operation and program execution. Your skills span customer service, inventory management, financial management, merchandising, retail sales and human resources. Strong leadership, team‑building, interpersonal and communication skills are essential. Additional areas for assessment will include an understanding of and exposure to social responsibility issues, facilities management, resource protection, health & safety, WSIB, workplace accommodation, environmental issues and workplace diversity. The successful candidate must possess a strong solid understanding of the internet/intranet and computer applications including Microsoft Outlook, Word, Excel, web-based ordering and Workforce Management. You are a team builder and a committed mentor and coach. As an Operations Manager, you will play a crucial role in ensuring the smooth and efficient operation of the store. Flexible Schedule Required: This position requires someone who can be available to work a flexible schedule to support our retail operations. This includes being scheduled for evening and weekend shifts. About You! You bring a customer‑centric attitude. You enjoy spending time on the store floor and encourage giving back in support of the community for the greater good. You enjoy providing feedback, empowering people, and mentoring in the moment. You are capable of magnificent execution in your store. You know your store numbers. You forecast and analyze sales and expenses. You build a plan to engage the team and grow the business. You have 5 years or more of retail experience in progressive roles such as Store Manager, Assistant Manager, Trainer, Departmental Manager, or District Manager. You are known for your leadership, business savvy, relationships, and self‑management. Experience leading unionized employees is an asset. High school graduate or bring the equivalent experience. A college diploma, certificate or university degree in business or retail management is a bonus.

Benefits

• We offer a comprehensive suite of benefits, including access to an Employee & Family Assistance Program, a Defined Benefit Pension, discounts on products and services via Workperks, and much more.

EEO and Diversity

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act.

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Company Overview

The LCBO (Liquor Control Board of Ontario) is an Ontario government enterprise and one of the world’s largest buyers and retailers of beverage alcohol. Through more than 650 retail stores, catalogues, special order services and more than 389 LCBO Convenience Outlets (LCOs) , which provide cost effective, convenient and socially responsible access for rural consumers, the LCBO offers nearly 24,000 products annually to consumers and licensed establishments from more than 80 countries. For job searches in a specific location, please use the search field on the careers site.

Work Hours & Union Status

Work Hours: 40

Union / Non-Union: Non-Union

Job Posting End Date

Job Posting End Date: September 22, 2026