Store Operations Manager

Kibbi Technologies Inc.; Windsor; On-site; CAD 92,000 - 103,000; Full time

Benefits offered by this job

Employee & Family Assistance Program

Defined Benefit Pension

Workperks discounts

Job summary

LCBO in Windsor is seeking an Operations Manager to lead an in-store team and deliver remarkable experiences as the trusted destination for wines, beers and spirits. Under the Store Manager, you will drive store results and champion responsible retailing.

You will oversee customer service, inventory, financial management, merchandising, retail sales and HR, with strong leadership and communication skills. The role requires 5+ years of progressive retail management experience and a flexible

Qualifications

• 5+ years of retail management experience in progressive roles such as Store Manager, Assistant Manager, Trainer, Departmental Manager, or District Manager.
• Strong leadership, business savvy, relationships, and self-management.
• Experience leading unionized employees is an asset.
• A college diploma, certificate or university degree in business or retail management is a bonus.

Responsibilities

• Deliver remarkable experiences as the trusted destination for wines, beers and spirits.
• Drive customer experience in store by developing a customer-first team mentality.
• Manage customer service, inventory, financials, merchandising, retail sales and HR.
• Demonstrate strong leadership, team-building, interpersonal and communication skills.
• Understand and address social responsibility, facilities, safety, and workplace diversity.
• Utilize internet/intranet and computer applications including Microsoft Outlook, Word, Excel, web-based ordering and Workforce Management.
• Act as a team builder, mentor and coach; ensure smooth and efficient store operations.
• Support flexible scheduling to cover evenings and weekends.

Skills

Leadership

Team building

Communication

Retail management

Forecasting

Union experience (asset)

Education

High school diploma or equivalent

Business/retail management degree preferred

Tools

Outlook

Word

Excel

Web-based ordering

Workforce Management

Job description

Location Address: 7640 Tecumseh Rd. E., Windsor

Number of Openings: 1

Pay: 92,365.00 - 103,033.00

This position is on-site #LI-Onsite

Do you have a passion for customers, their occasions and beverage alcohol? In this LCBO store leadership role, and under the general supervision of the Store Manager, you’ll build a robust store team. Every day you’ll drive store results and champion responsible retailing.

The Role

• To deliver remarkable experiences as the trusted destination for the world’s wines, beers and spirits.
• You will drive the customer experience in store by developing a customer‑first team mentality in all aspects of the store’s operation and program execution.
• Your skills span customer service, inventory management, financial management, merchandising, retail sales and human resources.
• Strong leadership, team‑building, interpersonal and communication skills are essential.
• Additional areas for assessment will include an understanding of and exposure to social responsibility issues, facilities management, resource protection, health & safety, WSIB, workplace accommodation, environmental issues and workplace diversity.
• The successful candidate must possess a strong solid understanding of the internet/intranet and computer applications including Microsoft Outlook, Word, Excel, web-based ordering and Workforce Management.
• You are a team builder and a committed mentor and coach.
• As an Operations Manager, you will play a crucial role in ensuring the smooth and efficient operation of the store.
• Flexible Schedule Required: This position requires someone who can be available to work a flexible schedule to support our retail operations. This includes being scheduled for evening and weekend shifts.

About You!

• You bring a customer‑centric attitude. You enjoy spending time on the store floor and encourage giving back in support of the community for the greater good.
• You enjoy providing feedback, empowering people, and mentoring in the moment. You are capable of magnificent execution in your store.
• You know your store numbers. You forecast and analyze sales and expenses. You build a plan to engage the team and grow the business.
• You have 5 years or more of retail experience in progressive roles such as Store Manager, Assistant Manager, Trainer, Departmental Manager, or District Manager. You are known for your leadership, business savvy, relationships, and self-management. Experience leading unionized employees is an asset.
• High school graduate or bring the equivalent experience.
• A college diploma, certificate or university degree in business or retail management is a bonus.

We offer a comprehensive suite of benefits, including access to an Employee & Family Assistance Program, a Defined Benefit Pension, discounts on products and services via Workperks, and much more.

There is a world of opportunities at the LCBO…

Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario businesses and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.

The number of available vacancies may fluctuate and move locations, depending on business needs.

Work Hours: 40

Union / Non-Union: Non-Union

Job Posting End Date: September 22, 2026

The LCBO collects and uses the personal information you provide under the authority of the Liquor Control Board of Ontario Act, 2019, SO 2019, c 15, Sch 21, Section 3 and in compliance with the Freedom of Information and Protection of Privacy Act for the sole purpose of processing your job application. If you have any questions concerning the LCBO’s collection and use of personal information, please contact the Freedom of Information and Privacy Office [https://www.lcbo.com/content/lcbo/en/corporate-pages/privacy.html].

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.