Windows Support Engineer- #26-06973

US Tech Solutions; Ottawa; On-site; CAD 34,000 - 41,000; Full time

Job summary

US Tech Solutions is seeking a skilled IT professional for a 12-month contract in Ottawa, ON. The role focuses on deploying, maintaining, and upgrading Windows server environments, both on-premise and in the cloud, with Level 2 support for critical Bank environments.

Responsibilities include ticket-based support via ServiceNOW, creating SOPs, and driving automation and infrastructure as code using Ansible, Terraform and Azure. Excellent documentation and multitasking are essential.

Qualifications

• University degree or college diploma in computer science, information technology or a related field.
• A minimum of three (3) years of recent relevant work experience with supporting critical applications in a hybrid environment.
• A minimum of two (2) years of recent demonstrated experience in Windows Server systems, with solid abilities in administering Microsoft Group Policies and Microsoft SCCM.
• A minimum of two (2) years of recent demonstrated experience in performance and capacity monitoring for critical servers.
• A minimum of two (2) years of recent demonstrated ability to develop and support Infrastructure as Code (IAC) with tools such as Ansible, Terraform, Azure, etc.
• Demonstrated experience with the maintenance and upgrading of Windows 2016 - Windows 2022 Server Environments.
• Demonstrated advanced understanding of Windows server support.
• Demonstrated knowledge of a scripting language, such as Ansible playbooks, PowerShell or Python
• Demonstrated ability to create automation scripts, deploy orchestration and automation processes and products
• Demonstrated ability to make technical decisions needed to support a multi-tiered large-scale highly isolated production environment
• Demonstrated experience applying a product and service-oriented mindset, including end-to-end ownership and accountability for resolution
• Demonstrated ability to rank tasks per priority, meet deadlines and perform multiple tasks concurrently

Responsibilities

• Provide direct support to projects and platform operations, deploying, maintaining, and upgrading our Windows server environment, both on-premise and cloud.
• Provide ongoing level 2 technical support, maintenance, and improvement to Bank environments
• Provide direct support through a ticketing system (ServiceNOW) to application owners, developers, and related internal and external teams
• Create thorough and detailed documentation (SOPs) of all changes, upgrades, procedures, user/vendor interactions, and root cause analysis
• Recommend ways to improve performance, quality, and efficiency
• Other related activities and deliverables, as required

Skills

Windows Server administration

PowerShell/Python scripting

Automation scripting

Performance monitoring

Documentation writing

Task prioritization

Education

University degree or college diploma in CS/IT

Tools

Ansible

Terraform

Azure

Microsoft SCCM

Group Policy

ServiceNOW

Job description

$25-$30 per hour

Ottawa, ON

Contract

Contract Duration: 12 Months

Job Description

• Provide direct support to projects and platform operations, deploying, maintaining, and upgrading our Windows server environment, both on-premise and cloud

• Provide ongoing level 2 technical support, maintenance, and improvement to Bank environments

• Provide direct support through a ticketing system (ServiceNOW) to application owners, developers, and related internal and external teams

• Create thorough and detailed documentation (SOPs) of all changes, upgrades, procedures, user/vendor interactions, and root cause analysis

• Recommend ways to improve performance, quality, and efficiency

• Other related activities and deliverables, as required

Required Skills:

• University degree or college diploma in computer science, information technology or a related field

• A minimum of three (3) years of recent relevant work experience with supporting critical applications in a hybrid environment

• A minimum of two (2) years of recent demonstrated experience in Windows Server systems, with solid abilities in administering Microsoft Group Policies and Microsoft SCCM

• A minimum of two (2) years of recent demonstrated experience in performance and capacity monitoring for critical servers

• A minimum of two (2) years of recent demonstrated ability to develop and support Infrastructure as Code (IAC) with tools such as Ansible, Terraform, Azure, etc.

• Demonstrated experience with the maintenance and upgrading of Windows 2016 - Windows 2022 Server Environments

• Demonstrated advanced understanding of Windows server support

• Demonstrated knowledge of a scripting language, such as Ansible playbooks, PowerShell or Python

• Demonstrated ability to create automation scripts, deploy orchestration and automation processes and products

• Demonstrated ability to make technical decisions needed to support a multi-tiered large-scale highly isolated production environment

• Demonstrated experience applying a product and service-oriented mindset, including end-to-end ownership and accountability for resolution

• Demonstrated ability to rank tasks per priority, meet deadlines and perform multiple tasks concurrently

Desired:

• Demonstrated experience working with Change Management policies

• Demonstrated experience in creating documentation, Visio Diagrams, support documents, Knowledge Transfer sessions

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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