Workstation Support Technologist - Corporate Services Group
Canadian Bank Note Company, Limited
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Benefits offered by this job
Job summary
Canadian Bank Note Company, Limited in Ottawa seeks a Workstation Support Technologist to provide advanced endpoint and user support across all sites. You will manage OS configurations, deploy software with Intune/Autopilot, maintain Active Directory/AAD, and deliver remote or deskside assistance while collaborating with IT teams.
You should have 5+ years of Windows workstation support, a Bachelor’s in CS/IT, and familiarity with Azure AD, Intune, Autopilot, PowerShell, and Office365.
Qualifications
- Bachelor's degree in computer science or information technology or equivalent.
- Azure Foundations certification is an asset.
- ITIL certification is an asset.
- Experience with OS hardening, troubleshooting, networking, and cloud/SaaS.
Responsibilities
- Coordinate IT endpoint provisioning/deprovisioning via automated processes and 3rd party providers.
- Perform advanced hardware and OS troubleshooting and replacements.
- Manage workstation OS configurations to meet security requirements.
- Deploy, patch, and support standard software using Microsoft Endpoint Manager; packaging.
- Provide remote or deskside end-user support and training.
- Collaborate with IT teams for resolution of issues.
- Maintain AD/AAD, Intune, Autopilot, device records, and software portals.
- Conduct software packaging and automated provisioning via Autopilot/Intune.
- Leverage PowerShell and PowerApps for automation and reporting.
- Manage AD/AAD identity providers (users, groups).
- Utilize Office365 apps (SharePoint) to support business needs.
- Support SaaS technologies and conferencing/cell phone hardware standards.
- Perform other duties as required.
Skills
Education
Tools
Job description
Internal Job Title: Workstation Support Technologist
Job Type: Permanent, Full-Time
Location: Various Sites, Ottawa, ON
Work Model: On-site
As a Workstation Support Technologist in our Corporate Information Services department, you'll provide advanced technical support for corporate workstations, cell phones, printers, applications, audio/visual systems, software, Office365, and other related technologies across all CBN sites. Your role will contribute to the smooth operation of all CBN business units, enhance endpoint management processes, and improve service delivery capabilities, ensuring that employees receive the necessary technical support to perform their roles effectively.
- Compensation: We seek long term relationships with our employees and recognize and reward them with a competitive total compensation package that includes:
- An industry leading defined contribution pension plan with company matching contributions (up to 5%) and payment of service fees,
- Best-in-class health, medical and life insurance benefits;
- Access to virtual and telehealth services and apps; and
- Very progressive fertility, adoption and surrogacy benefits to support all definitions of family.
- Career: As a knowledge-based organization we will provide you with a wealth of learning opportunities and challenging work that will grow your knowledge, skills and abilities. At CBN, we encourage and empower our employees to chart their own career path, putting you in control of your future.
- Culture: Personal character is the foundation of our culture. CBN’s 7 Core Principles shape and guide our behaviours and underpin the sense of community you will experience at CBN. Equity, diversity and inclusivity are important to us as an organization, and we are committed to fostering and developing a work environment where every employee is treated with dignity and respect.
- Coordinate IT endpoint equipment provisioning/deprovisioning using automated processes and 3rd party providers.
- Perform advanced hardware and OS troubleshooting and support, including component-level troubleshooting and replacements.
- Manage and evolve workstation OS configurations to meet security and end-user requirements, including deep troubleshooting and security hardening.
- Deploy, patch, upgrade, and support corporate standard software applications using Microsoft Endpoint Management tools and perform complex software packaging.
- Provide technical support services remotely or at deskside, including end-user training.
- Collaborate with other IT teams for problem resolution and routine tasks.
- Maintain and manage Active Directory/AAD, Intune, Autopilot, Device Records, and Corporate Software Portal.
- Conduct Software Packaging and wrapping to facilitate automated software provisioning and delivery through Autopilot and Intune
- Leverage your scripting and PowerApps skills to facilitate various automation & reporting tasks as required.
- Play a key role in managing our AD/AAD identity providers (users, groups, etc)
- Utilize your advanced knowledge of Office365 apps (ie. SharePoint) to help your customers leverage modern technology to aid their business requirements
- Perform expert-level support for SaaS technologies and manage conferencing systems and cell phone hardware standards.
- Various other duties and responsibilities.
- Bachelor’s degree in computer science or information technology (or similar) or equivalent combination of relevant education and work experience
- Azure Foundations certification is an asset
- ITIL certification is an asset
- Knowledge of the following:
- O/S support and hardening
- Technical troubleshooting (hardware)
- Networking infrastructure, protocols, VPNs
- Automated deployment and packaging
- Cloud technologies and SaaS platforms
- Scripting
- 5+ years experience providing workstation support in a Windows environment
- Experience supporting Azure Active Directory (administering user/workstation/group objects)
- Critical thinking skills
- Problem-solving skills
- Interpersonal skills
- Communication skills (verbal and written)
- Organization/time management/prioritization skills
- Self-directed
- Customer-centric
- Growth mindset
- O/S: Windows
- Peripherals: Printers, scanners, cameras, etc.
- Networking: TCP/IP, DNS, DHCP, VPNs
- Scripting Languages: PowerShell, Bash, PowerApps
- Cloud: Azure (AD)
- Automation: Intune (AutoPilot)
- SaaS Support: SharePoint, Logic Apps, Power BI, Dynamics
- Fluency in English (reading, writing, speaking)
- Ability to participate in on-call rotation program (approx. 1 week on, 2/or 3 weeks off)
- Ability to travel between all National Capital Region (NCR) CBN sites regularly and on short notice
- Ability to lift and carry items up to 40lbs.
- Ability to obtain and maintain Government of Canada Secret (Level II) clearance
CBN designs and develops industry leading solutions for the following domains: Border Security, Civil Identity, Driver Identification and Vehicle Information, Currency and Excise Control, and Lottery and Charitable Gaming. To learn more, visit www.cbnco.com.
As an Equal Opportunity Employer, Canadian Bank Note Company, Limited is committed to achieving a skilled workforce that reflects the diversity of the Canadian population. We encourage applications from women, visible minorities, people with disabilities and Aboriginal people. Canadian Bank Note Company Limited is committed to developing inclusive, barrier-free selection processes and work environments.
If contacted regarding this competition, please advise the interview coordinator of any accommodation measures you may require.
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