Windows Infrastructure Support Analyst

Raas Infotek; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Windows Infrastructure Support Analyst to manage and support Microsoft services. The role involves troubleshooting, providing after-hours support, and collaborating on enterprise projects. Ideal candidates will have strong communication skills and a keen interest in cybersecurity.

Qualifications

• Experience with Microsoft Windows server resources and ITSM processes.
• Strong skills in application troubleshooting and support.
• Knowledge of security and cybersecurity concepts.

Responsibilities

• Support and maintain Microsoft applications and services.
• Provide 24X7 support and manage server resources.
• Collaborate with teams on enterprise-wide projects.

Skills

Communication

Troubleshooting

Security Awareness

Tools

Active Directory

Microsoft Office 365

SCCM

Intune

Job description

Direct message the job poster from Raas Infotek

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We have an urgent position listed below. Please send your most recent resume along with the expected rate if you are interested.

Job Role : Windows Infrastructure Support Analyst

Job Description :

• The Windows Infrastructure Analyst works with other Rogers teams to deliver, maintain, and support internal / external applications and services that utilise the Microsoft Platform. Execute efficient, effective operations within Rogers Microsoft environment.
• Supporting the Microsoft environment through standard ITSM processes. Actively engaging on service requests, incidents, changes, and problems that are escalated to the team in ServiceNow.
• Providing after-hours, 24X7 support via an on-call rotation.
• Managing Microsoft Windows server resources (i.e., CPU, memory, storage); creation and deletion of VM snapshots; operating system patching Upgrades / Lifecycle. (Versions 2003 to 2022; physical and virtual environments).
• Creating and maintaining support documentation.
• Providing input based on technical expertise and has a strong understanding of industry best practices, keeping up with technology changes through ongoing self-study.
• Excellent verbal and written communication skills to effectively interact with end users, team members, other groups, and vendors.
• Keen interest and understanding of security and cybersecurity concepts and how they pertain to the Microsoft landscape.
• Supporting Tier 1 and Tier 2 level teams; providing training and knowledge transfer to help better support Microsoft solutions.
• Participating in delivery of enterprise-wide projects which require Microsoft foundations (i.e. Active Directory, ADFS, SSO, etc.).
• Working with 3rd parties and vendors to implement integration with Microsoft technologies.
• Providing support / expertise to Rogers internal customers as required.
• Strong skills in application troubleshooting / support and an ability to stay calm under pressure. Serving as an escalation resource and representing the team on large-scale and sometimes complex application issues.
• Undertaking a primary focus, with proficient knowledge and capabilities in the following technologies :
• Account and Access Management— Group Management , GPO, Multifactor Authentication (MFA), and Identity Management (IDM).
• Active Directory , DNS, DHCP (Men & Mice), Certificate Services (PKI, Venafi).
• Microsoft Office 365, Exchange, Outlook, Calendars, Teams, SharePoint.
• SCCM / Intune / Bitlocker —Patching, Automation, and Endpoint Management. Provides support, server resources, and Microsoft technology platform in the delivery of Rogers technology projects and initiatives.
• Collaborating with applications teams in the provisioning and support of Windows-based servers and services.
• Providing 2nd and 3rd tier level support to Server Operations, Desktop Services, and Application Services teams with incidents and issues related to Windows servers and all Microsoft technology.

Seniority level

• Associate

Employment type

• Contract

Job function

• Information Technology
• IT Services and IT Consulting

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