Window infrastructure Support analyst

Raas Infotek; Calgary; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Windows Infrastructure Support Analyst to join their dynamic team in Calgary. This pivotal role involves managing and supporting Microsoft environments, ensuring efficient operations, and providing top-notch support to internal and external applications. You will engage in a variety of tasks, including troubleshooting, documentation, and collaboration with cross-functional teams, all while honing your skills in a fast-paced environment. This is a fantastic opportunity for someone passionate about technology and eager to grow within a supportive and innovative company culture.

Qualifications

• Strong understanding of Microsoft technologies and best practices.
• Experience with ITSM processes and providing 24x7 support.

Responsibilities

• Support and maintain Microsoft Windows server resources and applications.
• Provide after-hours support and manage service requests effectively.

Skills

Microsoft Windows Server Management

Application Troubleshooting

Communication Skills

Security and Cyber Security Concepts

Technical Documentation

Education

Bachelor's Degree in Computer Science or related field

Tools

ServiceNow

SCCM

Intune

Microsoft Office 365

Active Directory

Job description

Direct message the job poster from Raas Infotek

Technical Recruiter (HCL America, Persistent System and Canada)

Position: WINDOWS INFRASTRUCTURE SUPPORT ANALYST

Location: Calgary, AB (Hybrid) - only local CALGARY

Contract

Implementation Partner:

The Windows Infrastructure Analyst works with other Rogers teams to deliver, maintain and support internal/external applications and services which utilize the Microsoft Platform. Execute efficient, effective operations within Rogers Microsoft environment:

1. Supporting the Microsoft environment through standard ITSM Processes. Actively engaging on Service Requests/Incident/Changes/Problems that are escalated to the team in ServiceNow.
2. Providing after hours, 24X7 Support via an on-call rotation.
3. Managing Microsoft Windows server resources (i.e. CPU, Mem, Storage); Creation and deletion of VM snapshots; Operating System Patching Upgrades/Lifecycle (Versions 2003 to 2022; physical and virtual environments).
4. Creating and maintaining support documentation.
5. Providing input based on technical expertise and has a strong understanding of industry best practices, keeping up with technology changes through ongoing self-study.
6. Excellent verbal and written communication skills to effectively interact with end users, team members, other groups and vendors.
7. Keen interest and understanding of Security and Cyber Security concepts, and how they pertain to the Microsoft landscape.
8. Supporting Tier 1 and Tier 2 level teams; providing training and knowledge transfer to help better support Microsoft solutions.
9. Participating in delivery of enterprise-wide projects which require Microsoft foundations (i.e. Active Directory, ADFS, SSO, etc.)
10. Working with 3rd parties and vendors to implement integration with Microsoft technologies.
11. Providing support/expertise to Rogers internal customers as required.
12. Strong skills in application troubleshooting/support, and an ability to stay calm under pressure. Serving as escalation resource and representing the team on large scale and sometimes complex application issues.
13. Undertake a primary focus, with proficient knowledge and capabilities in the following technologies:
1. Account and Access Management – Group Management, GPO, Multifactor Authentication (MFA), and Identity Management (IDM).
2. Active Directory, DNS, DHCP (Men & Mice), Certificate Services (PKI, Venafi).
3. Microsoft Office 365, Exchange, Outlook, Calendars, Teams, SharePoint.
4. SCCM/Intune/Bitlocker – Patching, Automation and Endpoint Management. Provides support, server resources and Microsoft technology platform in the delivery of Rogers technology projects and initiatives.
5. Collaborates with applications teams in the provisioning and support Windows based servers and services.
6. Provide 2nd and 3rd tier level support to Server Operations, Desktop Services and Application Services teams with incidents and issues related to Windows servers and all Microsoft technology.

Contact Information:

Ritesh Rawat
Raas Infotek Corporation
262 Chapman Road, Suite 105A, Newark, DE-19702
Phone: [phone] Ext: 142

Seniority Level

• Mid-Senior Level

Employment Type

• Contract

Job Function

• Information Technology
• IT Services and IT Consulting