Welcome Ambassador

Wickaninnish Inn Ltd.; Tofino; On-site; CAD 28,000 - 33,000; Full time

Job summary

Wickaninnish Inn Ltd. in Tofino, BC is seeking a Welcome Ambassador to welcome guests and guide arrivals, maintaining public area occupancy and coordinating with hotel departments.

You will uphold Relais & Châteaux and AAA Four Diamond standards, work AM/PM shifts outdoors, and deliver personalized service with calm radio communications across hotel teams.

Qualifications

• Exemplary guest service skills required.
• Excellent interpersonal and communication skills.
• Clear, effective radio communication.
• Ability to work AM and PM shifts.
• Ability to work outdoors, standing for long periods.
• Ability to convey emergency information calmly and clearly.
• Sound judgement and ability to work alone.
• Professionally groomed appearance.
• Commitment to the position for an agreed period.

Responsibilities

• Welcome, control, and guide the arrival process for guests and staff at the Inn’s entrances.
• Coordinate radio communications with other areas of the hotel.
• Maintain required documentation for arrivals.
• Ensure efficient and personalized guest service meeting standards.

Skills

Guest service skills

Interpersonal skills

Radio communication

Shift work AM/PM

Outdoor endurance

Emergency communication

Judgement/independence

Professional grooming

Commitment period

Job description

Join our Front Office Team as a Welcome Ambassador where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure's World's Best Hotels.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

The Welcome Ambassador is responsible for controlling and guiding the arrival process for guests and staff at the Inn’s entrances; ensuring only authorized guests and staff are on property, and to coordinate with various areas of the hotel to ensure public area occupancies are maintained.

As a Welcome Ambassador you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux and AAA 4 & 5 Diamond Standards.
• Welcome, control, and guide the arrival process for guests and staff at the Inn’s entrances.
• Radio coordination with other areas of the hotel.
• Maintain required documentation for arrivals.

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• Exemplary guest service skills and a demonstrated willingness to exceed guest expectations.
• Excellent interpersonal and communication skills.
• Clear, effective radio communication.
• The ability to work AM and PM shifts.
• The ability to work outdoors, standing for long periods of time.
• The ability to convey emergency information in a confident and calm manner.
• Sound judgement and ability to work alone.
• A professionally groomed appearance.
• The ability to make a commitment to the position for a mutually understood and agreed upon period of time.

Salary/Wage: $20.00 per hour.