Valet/Welcome Ambassador

Wickaninnish Inn; Tofino; On-site; CAD 26,000 - 28,000; Full time

Benefits offered by this job

Financial incentives

Job summary

Wickaninnish Inn in Tofino, BC is seeking a Valet/Welcome Ambassador to manage guest arrivals with professional service and smooth shuttle operation. You will coordinate with various hotel teams to ensure efficient check‑in and guest satisfaction, while maintaining public area occupancy guidelines.

The role requires outdoor work, the ability to work AM/PM shifts, evenings, weekends, and a neat, professional appearance. A BC Class 5 license and driving experience are required.

Qualifications

• Exemplary guest service and willingness to exceed expectations.
• Clear radio communication.
• Able to work AM and PM shifts.
• Able to work outdoors, standing for long periods.

Responsibilities

• Greet guests and assist with arrival/check-in processes.
• Operate shuttle and coordinate with Guest Services for check-in.
• Maintain arrival documentation and safety compliance.
• Coordinate with hotel areas to manage public area occupancies.

Skills

Guest service

Radio communication

AM/PM shifts

Outdoor work

Professional appearance

Evenings & weekends

BC Driver's license

Driving experience

Lifting 40lbs

Job description

Join our Front Office Team as a Valet/Welcome Ambassador where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

This position will work shifts both as a Welcome Ambassador and Valet. It is available year-round, as well as for seasonal terms and co-op/internship placements (May - October).

The Welcome Ambassador is responsible for controlling and guiding the arrival process for guests and staff at the Inn’s entrances; ensuring only authorized guests and staff are on property, and to coordinate with various areas of the hotel to ensure public area occupancies are maintained.

Valets work with our Chief Concierge, in assisting our guests and ensuring their experience at the Wickaninnish Inn is all it can be. Valets are responsible for greeting each and every guest upon arrival, operating our shuttle and introducing guests to the Guest Services Representative Team for Check‑in.

As a Valet/Welcome Ambassador You Will

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux and AAA 4 & 5 Diamond Standards.
• Welcome, control, and guide the arrival process for guests and staff at the Inn’s entrances.
• Radio coordination with other areas of the hotel.
• Maintain required documentation for arrivals.

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our Ideal Candidate Will Embody The West Coast Culture, While Still Being Committed To The Art Of Hospitality And Pursuit Of Excellence. They Will Have

• Exemplary guest service skills and a demonstrated willingness to exceed guest expectations.
• Clear, effective radio communication.
• The ability to work AM and PM shifts
• The ability to work outdoors, standing for long periods of time.
• Sound judgement and ability to work alone.
• A professional and groomed appearance is required.
• The flexibility to work evenings and weekends.
• A familiarity with services and activities offered in Tofino, Ucluelet and Vancouver Island.
• A valid BC Class 5 Driver's License. Applicants must be eligible for a BC Class 5 driver’s license and have a minimum of two years of clean driving experience in their home country.
• The ability to carry and transfer up to 40lbs.
• The ability to drive both standard/manual and automatic vehicles.
• The desire and ability to "sweat the small stuff".
• The ability to make a commitment to the position for a mutually understood and agreed upon period of time.

Salary/Wage:

$19.00 per hour as Valet and $20.00 per hour as Welcome Ambassador.

Financial incentives available based on length of commitment.